At a Glance
- Tasks: Provide excellent customer service and build strong relationships with customers.
- Company: Join a thriving independent mutual with a focus on community.
- Benefits: Competitive salary, bonus opportunities, private healthcare, and generous holiday allowance.
- Other info: Dynamic team environment with clear career progression opportunities.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Minimum of 4 GCSEs including English and Maths; passion for customer service.
The predicted salary is between 22000 - 29120 £ per year.
If you're interested in working for us as a Customer Engagement Adviser, please submit your application today. This advert is used to gather CVs when we aren't recruiting for new CEAs.
Are you passionate about giving excellent customer service? We are looking for someone to join our branch network. We are looking for an enthusiastic, motivated individual who will work hard to build excellent relationships with our customers. You will take pride in giving that personal touch which leads to great customer outcomes. You’ll also enjoy learning about our products and services so you can recommend these to our customers.
Salary and working hours
Basic salary £25,354.19 FTE working Monday to Friday (36.25 hours per week). Plus, you’re required to work a minimum of 26 Saturdays per year, which is paid at an enhanced rate. This means that you can increase your basic annual pay by £2,386.28. Your career development is important to us, so another great incentive we have is a dedicated training plan to develop your knowledge and skills. As you progress through these training accreditation levels, you have the potential to increase your basic salary up to £27,000.
Some of the things you’ll be doing day-to-day (depending on location):
- Welcoming customers into the branch
- Handling cash and dealing with customers' account queries accurately
- Listening to and understanding our customers' needs in order to provide the correct service
- Through training and development, you’ll have in-depth knowledge of our products and services and be able to talk our customers through the finer detail
- Receiving and making calls to our customers, completing account transactions
- Responding to emails, Live Chat, secure messaging and postal queries from customers
- Be accountable for following the compliance regulations that keep our business and customers safe
- Working in a small team in one of our High Street Branches or Customer Contact Centre but be part of a wider team working across The Cambridge
You will be someone that:
- Has a minimum of 4 GCSEs including English and Maths at grade A*-C/4-9 or equivalent
- Enjoys working in a dynamic team and can be flexible
- Learns quickly through on-the-job training
- Is confident and has an optimistic outlook
- Has a passion for providing excellent customer service
- Has a can-do attitude and a keen eye for detail
The Cambridge will reward you with:
- Sharing in Success bonus (discretionary)
- Annual holiday – 23 days plus Bank holidays. Plus a day for your birthday, a Christmas shopping day and your work anniversary
- You will also have the option on an annual basis to purchase an additional 5 days holiday
- Vitality private health care, which includes discounts for cinema tickets, Café Nero, and other lifestyle products
- Medicash cashback for an array of services including Dental, Prescriptions, Therapies and more
- Beneficial staff mortgage rate
- Group pension scheme – where you pay in 4%, following probation, we pay in 12%
- Support for learning and personal development within your role
- Opportunities to progress your career in general
Come and join a thriving independent mutual, where your contribution will help our customers.
Customer Engagement Adviser - Speculative CV employer: The Cambridge Building Society
The Cambridge Building Society is an exceptional employer, offering a supportive work culture that prioritises personal development and career progression for our Customer Engagement Specialists. Located in the vibrant areas of Cambridgeshire and Peterborough, we provide competitive salaries starting at £25,354.19 FTE, alongside generous benefits including discretionary bonuses, ample annual leave, and private health care, making it a rewarding place to build your career.
Contact Details:
The Cambridge Building Society Recruitment Team
