At a Glance
- Tasks: Provide excellent customer service and build strong relationships with customers.
- Company: Join a thriving independent mutual with a focus on community.
- Benefits: Competitive salary, bonus opportunities, private healthcare, and generous holiday allowance.
- Other info: Dynamic team environment with clear career progression opportunities.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Minimum of 4 GCSEs including English and Maths; passion for customer service.
The predicted salary is between 22000 - 29120 £ per year.
If you're interested in working for us as a Customer Engagement Adviser, please submit your application today. This advert is used to gather CVs when we aren't recruiting for new CEAs.
Are you passionate about giving excellent customer service? We are looking for someone to join our branch network. We are looking for an enthusiastic, motivated individual who will work hard to build excellent relationships with our customers. You will take pride in giving that personal touch which leads to great customer outcomes. You’ll also enjoy learning about our products and services so you can recommend these to our customers.
Salary and working hours
Basic salary £25,354.19 FTE working Monday to Friday (36.25 hours per week). Plus, you’re required to work a minimum of 26 Saturdays per year, which is paid at an enhanced rate. This means that you can increase your basic annual pay by £2,386.28. Your career development is important to us, so another great incentive we have is a dedicated training plan to develop your knowledge and skills. As you progress through these training accreditation levels, you have the potential to increase your basic salary up to £27,000.
Some of the things you’ll be doing day-to-day (depending on location):
- Welcoming customers into the branch
- Handling cash and dealing with customers' account queries accurately
- Listening to and understanding our customers' needs in order to provide the correct service
- Through training and development, you’ll have in-depth knowledge of our products and services and be able to talk our customers through the finer detail
- Receiving and making calls to our customers, completing account transactions
- Responding to emails, Live Chat, secure messaging and postal queries from customers
- Be accountable for following the compliance regulations that keep our business and customers safe
- Working in a small team in one of our High Street Branches or Customer Contact Centre but be part of a wider team working across The Cambridge
You will be someone that:
- Has a minimum of 4 GCSEs including English and Maths at grade A*-C/4-9 or equivalent
- Enjoys working in a dynamic team and can be flexible
- Learns quickly through on-the-job training
- Is confident and has an optimistic outlook
- Has a passion for providing excellent customer service
- Has a can-do attitude and a keen eye for detail
The Cambridge will reward you with:
- Sharing in Success bonus (discretionary)
- Annual holiday – 23 days plus Bank holidays. Plus a day for your birthday, a Christmas shopping day and your work anniversary
- You will also have the option on an annual basis to purchase an additional 5 days holiday
- Vitality private health care, which includes discounts for cinema tickets, Café Nero, and other lifestyle products
- Medicash cashback for an array of services including Dental, Prescriptions, Therapies and more
- Beneficial staff mortgage rate
- Group pension scheme – where you pay in 4%, following probation, we pay in 12%
- Support for learning and personal development within your role
- Opportunities to progress your career in general
Come and join a thriving independent mutual, where your contribution will help our customers.
Customer Engagement Adviser - Speculative CV employer: The Cambridge Building Society
Join a thriving independent mutual that values your contribution and offers a supportive work culture focused on excellent customer service. As a Customer Engagement Adviser, you'll benefit from a competitive salary, comprehensive training plans for career development, and unique perks like additional holiday options and private healthcare. With a commitment to employee growth and a dynamic team environment, this is an excellent opportunity for those passionate about making a difference in customer experiences.
Contact Details:
The Cambridge Building Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Adviser - Speculative CV
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Cambridge Building Society. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Cambridge Building Society before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Engagement Adviser - Speculative CV
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Cambridge Building Society:Your cover letter is your chance to shine! Tell us why you want to work at The Cambridge Building Society specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Cambridge Building Society!
How to prepare for a job interview at The Cambridge Building Society
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
