At a Glance
- Tasks: Provide first line IT support and resolve issues with our core banking system.
- Company: Join a dynamic team at a leading financial services provider.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Exciting chance to learn about mortgages and savings in a supportive environment.
- Why this job: Make a real difference by helping others and improving IT processes.
- Qualifications: Good understanding of IT support and a passion for customer service.
The predicted salary is between 25350 - 25350 £ per year.
Our Service Desk Lead is looking for a new Service Desk Analyst to join our team. You’ll be responsible for providing first line support to other team members on IT issues and issues with our core banking system (finova). You’ll use your problem solving skills to triage, resolve and/or escalate incidents and requests as they come in, as well as supporting our self‑serve processes within our core banking system such as product building, document updates and user access changes.
You’ll be someone with a good understanding of IT administration and support. It would be beneficial to have an understanding of mortgages and savings and be driven to build on this knowledge. You’ll also care about providing excellent customer service and getting things right first time. You must be someone that challenges standards and always tries to understand the “why” behind our systems and processes.
Day‑to‑day Responsibilities:
- All first line IT support including finova
- Savings and mortgage product builds, testing and releases
- Managing document updates
- Managing hardware rollout for new starters and replacements
- User access changes whether that’s new users, movers or leavers for almost all third party applications
- Daily checks on critical services
- Internal access audits
- External IT audits
- Base Rate changes (mortgages and savings)
Salary and Working Hours:
Starting salary £25,350.00 per annum
Monday to Friday 8:45am - 5:00pm (36.25 hours per week)
Hybrid working, at least 2 days per week from our Head Office (Cambridge)
Service Desk Analyst (Fixed Term Maternity Contract) in Cambridge employer: The Cambridge Building Society
The Cambridge Building Society is an exceptional employer, offering a supportive work culture that prioritises personal development and career progression for our Customer Engagement Specialists. Located in the vibrant areas of Cambridgeshire and Peterborough, we provide competitive salaries starting at £25,354.19 FTE, alongside generous benefits including discretionary bonuses, ample annual leave, and private health care, making it a rewarding place to build your career.
Contact Details:
The Cambridge Building Society Recruitment Team
