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For Companies At a Glance
- Tasks: Lead a team to shape and enhance customer experience across all channels.
- Company: A leading mutual organisation in Cambridge with a focus on customer excellence.
- Benefits: Competitive salary of £80,000, hybrid working options, and career development opportunities.
- Why this job: Make a real impact on customer satisfaction and service delivery in a dynamic environment.
- Qualifications: Strong financial services background and a passion for customer-centered strategies.
- Other info: Join a large team dedicated to delivering exceptional customer experiences.
The predicted salary is between 80000 - 112000 £ per year.
A leading mutual organization in Cambridge is seeking a Head of Customer Experience to lead a team of 60. This role is pivotal in shaping customer interactions across branches and digital channels, ensuring excellence in service delivery.
Responsibilities include:
- Team development
- Driving customer satisfaction
- Delivering on financial targets
The ideal candidate will have strong financial services experience and a passion for customer-centered strategies. Competitive starting salary of £80,000 per annum with hybrid working options.
Multichannel CX Leader: Shape Customer Experience Strategy in Cambridge employer: The Cambridge Building Society
Contact Detail:
The Cambridge Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multichannel CX Leader: Shape Customer Experience Strategy in Cambridge
✨Tip Number 1
Network like a pro! Reach out to people in the financial services sector, especially those who work in customer experience. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company’s customer experience strategies. Show us you’re not just another candidate; demonstrate your passion for shaping customer interactions and how you can drive satisfaction.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it shows you’re genuinely interested in joining our team and shaping customer experience together.
We think you need these skills to ace Multichannel CX Leader: Shape Customer Experience Strategy in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of Customer Experience role. Highlight your financial services experience and any previous successes in shaping customer strategies.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about customer experience. Share specific examples of how you've driven customer satisfaction and team development in your past roles.
Showcase Your Leadership Skills: Since this role involves leading a team of 60, it's crucial to demonstrate your leadership style. Include examples of how you've motivated teams and achieved financial targets in your application.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at The Cambridge Building Society
✨Know Your Customer Experience Strategies
Make sure you’re well-versed in customer experience strategies, especially in the financial services sector. Be ready to discuss specific examples of how you've shaped customer interactions in previous roles and how those experiences can translate to this position.
✨Showcase Team Leadership Skills
Since this role involves leading a team of 60, it’s crucial to highlight your leadership style and successes. Prepare anecdotes that demonstrate your ability to develop teams, drive performance, and foster a customer-centric culture.
✨Understand Financial Targets
Familiarise yourself with how customer experience impacts financial performance. Be prepared to discuss how you’ve previously met or exceeded financial targets through improved customer satisfaction and service delivery.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company’s current customer experience initiatives and future goals. This shows your genuine interest in the role and helps you assess if the company aligns with your values.
