The Cambridge Building Society is seeking a Customer Contact Centre Manager to lead a high-performing team across telephone, live chat and secure messaging at Cambridge Head Office.
You will own day-to-day operations, coach staff, implement performance improvements from data and customer feedback, and ensure compliant handling of vulnerable customers.
This permanent, on-site role offers a 36.25-hour week and a starting salary of £30,000 per year.
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Customer Experience Centre Lead | People & Operations in Cambridge employer: The Cambridge Building Society
The Cambridge Building Society is an excellent employer, offering a supportive work culture that values employee growth and development. With the opportunity for hybrid working, competitive salary, and a focus on regulatory compliance, employees can thrive in a dynamic environment while making a meaningful impact in the community.
Contact Details:
The Cambridge Building Society Recruitment Team
