Are you passionate about giving excellent customer service? We are looking for someone to join our branch network. We are looking for an enthusiastic, motivated individual who will work hard to build excellent relationships with our customers. You will take pride in giving that personal touch which leads to great customer outcomes. You’ll also enjoy learning about our products and services so you can recommend these to our customers.
Salary and working hours
Basic salary £25,354.19 FTE working Monday to Friday (36.25 hours per week). Plus, you’re required to work a minimum of 26 Saturdays per year. Your career development is important to us so another great incentive we have is a dedicated training plan to develop your knowledge and skills. As you progress through these training accreditation levels you have the potential to increase your basic salary up to £27,000.
Some of the things you’ll be doing day-to-day (depending on location)
- Welcoming customers into the branch
- Handling cash and dealing with customers account’s queries accurately
- Listening to and understanding our customer’s needs in order to provide the correct service
- Through training and development, you’ll have in-depth knowledge of our products and services and be able to talk our customers through the finer detail
- Receiving and making calls to our customers, completing account transactions
- Responding to emails, Live Chat, secure messaging and postal queries from customers.
- Be accountable for following the compliance regulations that keep our business and customers safe
- Working in a small team in one of our High Street Branches or Customer Contact Centre but be part of a wider team working across The Cambridge
You will be someone that
- Has a minimum of 4 GCSE’s including English and Maths at grade A*-C/4-9 or equivalent
- Enjoys working in a dynamic team and can be flexible
- Learns quickly through on-the-job training
- Is confident and has an optimistic outlook
- Has a passion for providing excellent customer service
- Has a can-do attitude and a keen eye for detail
The Cambridge will reward you with
- Sharing in Success bonus (discretionary)
- Annual holiday – 23 days plus Bank holidays. Plus a day for your birthday, a Christmas shopping day and your work anniversary. You will also have the option on an annual basis to purchase an additional 5 days holiday
- Vitality private health care, which includes discounts for cinema tickets, Café Nero, and other lifestyle products
- Medicash cashback for an array of services including Dental, Prescriptions, Therapies and more
- Beneficial staff mortgage rate
- Group pension scheme – where you pay in 4%, following probation, we pay in 12%
- Support for learning and personal development within your role
- Opportunities to progress your career in general
5 days per week from our Branch
Come and join a thriving independent mutual, where your contribution will help our customers.
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Customer Experience Adviser (Central Cambridge & Cherry Hinton) employer: The Cambridge Building Society
The Cambridge Building Society is an excellent employer, offering a supportive work culture that values employee growth and development. With the opportunity for hybrid working, competitive salary, and a focus on regulatory compliance, employees can thrive in a dynamic environment while making a meaningful impact in the community.
Contact Details:
The Cambridge Building Society Recruitment Team
