Our Head of Customer Engagement is looking for an enthusiastic, vibrant, forward looking professional Team Leader with previous experience to support the growth of The Cambridge and build meaningful relationships within the local community. As Team Lead, you will bring energy and motivate Customer Engagement Advisers, who report directly into you. You will be accountable for your location, business performance and your team. In this role, you’ll play a key part in driving success, empowering your team and making a positive impact and in the community you support. You will thrive within a fast-paced, changing environment with dynamic responsibilities that require an individual with attention to detail and a passion for delivering outstanding customer service. If sounds like you, we’d love to hear from you.
Salary and working hours
Starting Salary £30,000.00 Per Annum.
Monday to Friday 8:45am - 5:00pm (36.25 hours per week) + 26 Saturdays per year 9am - 1pm
Plus, you’re required to work a minimum of 26 Saturdays per year, which is paid at an enhanced rate. This means that you can increase your basic annual pay by £1,518 - £2,687 depending on the Saturday opening hours for each location.
Benefits
- Sharing in Success bonus (discretionary)
- Annual holiday – 24 days plus Bank holidays. Plus a day for your birthday, a Christmas shopping day and your work anniversary. You will also have the option on an annual basis to purchase an additional 5 days holiday
- Vitality private health care, which includes discounts for cinema tickets, Café Nero, and other lifestyle products
- Medicash cashback for an array of services including Dental, Prescriptions, Therapies and more
- Beneficial staff mortgage rate
- Group pension scheme - where you pay in 4%, following probation, we pay in 12%
- Support for learning and personal development within your role
- Opportunities to progress your career in general
Come and join a thriving independent mutual, where your contribution will help our customers.
Customer Engagement Team Lead - Bury St Edmunds in Cambridge employer: The Cambridge Building Society
The Cambridge Building Society is an exceptional employer, offering a supportive work culture that prioritises personal development and career progression for our Customer Engagement Specialists. Located in the vibrant areas of Cambridgeshire and Peterborough, we provide competitive salaries starting at £25,354.19 FTE, alongside generous benefits including discretionary bonuses, ample annual leave, and private health care, making it a rewarding place to build your career.
Contact Details:
The Cambridge Building Society Recruitment Team
