Location: On site / Newmarket Rd, Cambridge CB5 8EG, UK
job type: Permanent / Full-time
Sector and subsector: Banking & Financial Services | Banking
AnnualFixed salary:£ 30000.00
Are you passionate about developing people and delivering exceptional customer experiences? At The Cambridge Building Society, we’re looking for a Customer Contact Centre Manager to lead an engaged, high-performing team, helping our members across telephone, live chat, secure messaging and other service channels.
You’ll take ownership of day-to-day operations, managing customer demand and team performance while balancing efficiency with quality and positive customer outcomes. Through coaching, call evaluations and ongoing development, you will build colleagues’ confidence and capability to understand customer needs, strengthen relationships and support business growth.
You’ll bring experience of leading a Customer Contact Centre team, strong operational knowledge and the ability to turn performance data and customer feedback into meaningful improvements. With a commitment to supporting vulnerable customers, effective complaint handling and strong risk controls. You’ll inspire your team to put members first in every interaction.
Salary and working hours
Starting salary £30,000.00 per annum
Monday to Friday 8:45am - 5:00pm (36.25 hours per week)
5 days per week from our Head Office (Cambridge)
Come and join a thriving independent mutual, where your contribution will help our customers.
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Customer Contact Centre Manager in Cambridge employer: The Cambridge Building Society
The Cambridge Building Society is an excellent employer, offering a supportive work culture that values employee growth and development. With the opportunity for hybrid working, competitive salary, and a focus on regulatory compliance, employees can thrive in a dynamic environment while making a meaningful impact in the community.
Contact Details:
The Cambridge Building Society Recruitment Team
