At a Glance
- Tasks: Welcome visitors and manage reception duties in a busy school environment.
- Company: Join Cambian Brook View School, a supportive and inclusive educational institution.
- Benefits: Competitive pay, career progression, training opportunities, and a focus on wellbeing.
- Other info: Be part of a dedicated team committed to safeguarding and supporting young people.
- Why this job: Make a positive impact while working in a vibrant and nurturing setting.
- Qualifications: Organised, proactive individuals with strong communication skills.
The predicted salary is between 12.96 - 12.96 £ per hour.
We’re looking for a motivated, organised and highly proactive individual to join our team.
You will be responsible for front-of-house support for the college, handling several reception and administrative functions.
Ensuring that a friendly and professional image is kept of the school at all times, you’ll be working in a busy, fast-paced environment.
You will be joining an experienced administrative team and will be responsible for helping to provide an efficient and accessible administration service to support the smooth running and effective management of the college, as well as a friendly, warm welcome and greetings to our visitors, staff and students.
Cambian Brook View School is an independent specialist day school with residential homes on site, providing a high standard of education for students aged 8–18 years old with a diagnosis of autism spectrum disorder and other related areas of need.
Set in over 20 acres of beautiful countryside with the potential for forest dens and classrooms, gardens, stables, tracks and trails, our teams will have the chance to build an amazing landscape for nurturing and developing the creativity and imagination of our children and young people.
Main Duties and Responsibilities
- Welcoming visitors to the site and following the site's Child Protection and Safeguarding procedures for all visitors.
- Operating the School’s telephone system and directing phone calls/ taking messages as appropriate.
- Responding to telephone/email enquiries from Parents/carers, external professionals and members of the public.
- Receiving parcels and deliveries and ensuring these are passed to the correct department. This includes ensuring parcels/ letters are sent and tracked accordingly.
- Management of the School Vehicle Diaries is maintained.
- Support the Office team in carrying out the day-to-day administrative requirements of the Senior Leadership Team and teaching staff.
- Administrative duties such as producing letters, emails, photocopying, filing, etc.
- To understand and adhere to Data Protection and Confidentiality protocol and policy
- To be flexible and highly organised.
- To work to deadlines calmly and confidently when under pressure
- To use Behaviour Watch daily for school administration and the reporting of KPIs and attendance.
Why work for us
- Opportunity to progress in your career.
- Training opportunities either face to face or online.
- Wellbeing - Your wellbeing matters to us, and we are committed to ensuring you get all the support you need.
- You will be a part of a dedicated team of professionals who will offer you clear guidance and mentor you in to this role.
- Supportive management and senior leads.
We pride ourselves on being an Equal Opportunities Employer and we are committed to safeguarding and protecting the young people and service users within our care.
All candidates will be subject to an Enhanced DBS Check and reference checks.
We will conduct online searches of shortlisted candidates.
This check will be part of a safeguarding check, and the search will purely be based on whether an individual is suitable to work with children.
As care must be taken to avoid unconscious bias and any risk of discrimination a person who will not on the appointment panel will conduct the search and will only share information if and when findings are relevant and of concern.
Care Tech Community Services are proud to inform you that they are a Disability Confident Leader.
Receptionist employer: The Cambian Group
The Cambian Group is an exceptional employer, offering a supportive and collaborative work environment for Specialist Occupational Therapists in Hartlebury. With a strong focus on professional development, employees benefit from internal and external training opportunities, working alongside a dedicated multidisciplinary team to make a meaningful impact on the lives of young people with complex needs. The company values its staff, fostering a culture of care and innovation, making it an ideal place for those seeking a rewarding career in occupational therapy.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Cambian Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Cambian Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Cambian Group:Your cover letter is your chance to shine! Tell us why you want to work at The Cambian Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Cambian Group!
How to prepare for a job interview at The Cambian Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
