Case Management and Education Specialist in London

Responsibilities & Duties

• Oversee and manage intake and case processing for assigned Title IX and DHR matters.
• Review reports and complaints to assess jurisdiction, policy applicability, and appropriate response.
• Conduct intake interviews to clarify and document allegations involving discrimination, harassment, sexual misconduct, and retaliation.
• Screen reports for immediate safety concerns and coordinate appropriate supportive or interim measures.
• Coordinate implementation of supportive and interim measures with appropriate campus offices.
• Oversee and process pregnancy adjustments and modifications for students, track forms, and provide accommodation emails as needed.
• Prepare notices and related case documentation.
• Ensure timely communication with involved parties regarding procedural steps, rights, and case updates.

Compliance & Policy Implementation

• Carry out assigned responsibilities in support of the Executive Director of Title IX & Inclusion/Title IX Coordinator.
• Support the administration of the University's Title IX and DHR programs; manage reports and complaints involving discrimination, harassment, sexual misconduct, and retaliation.
• Ensure prompt, equitable, and trauma-informed response processes; maintain accurate documentation and required reporting.
• Coordinate training and outreach initiatives; serve as a campus resource on civil rights policies, procedures, and regulatory requirements.
• Interpret and apply CSU Executive Orders and applicable federal and state civil rights laws related to Title IX and DHR.
• Implement established policies and procedures to ensure consistent and compliant case processing.
• Assist in maintaining and updating internal procedures to support operational effectiveness and regulatory compliance.
• Remain current on evolving legal and regulatory requirements and apply updates to assigned work.

Case Coordination & Operational Support

• Lead multidisciplinary team meetings, including presenting case updates and coordinating cross-functional responses.
• Serve as the Hearing Coordinator/Tech Coordinator for Track 1 & 2 Hearings.
• Prepare invoices, set up purchase orders and other financial documents.
• Provide outreach and follow-up to incoming reports, including auditing case files and complying with deadlines.
• Monitor case progress to ensure compliance with procedural requirements and established timelines.
• Administer or support mandated Title IX training assignments and related tracking functions.
• Assist with data collection and reporting related to compliance obligations.
• Provide backup support for related compliance functions.

Campus Training, Prevention & Education

• Lead and coordinate prevention and intervention education efforts related to Title IX and DHR.
• Determine the method, assignment, and tracking of annual training requirements.
• Initiate and implement education and prevention programs and events for students.
• Serve as a resource to campus stakeholders regarding Title IX and DHR reporting processes.
• Coordinate campus-wide communications related to compliance initiatives and mandated training requirements.
• Support development and delivery of training and educational programming related to Title IX and DHR.
• Participate in campus committees or working groups as assigned.

Other Duties as Assigned

• May be required to obtain additional training and/or certification as part of professional development.
• Case coordination utilizing Maxient database.
• Conduct outreach in response to reports, arrange and schedule meetings.
• Update and maintain current information and content on the Title IX & Inclusion website.

Required Qualifications

• Bachelor's degree in a related field or equivalent combination of education and experience.

Preferred Qualifications

• Three (3) years of progressively related professional experience.
• Three (3) or more years of direct experience in Title IX, civil rights compliance, or discrimination and harassment response.
• Ability to work in person.
• Professional training or certification in trauma-informed interviewing, or related compliance areas.
• Experience utilizing a case management database system.
• Experience working in a higher education setting.
• Experience providing training, outreach, or educational programming related to Title IX, discrimination, harassment, or civil rights compliance.

Knowledge, Skills, & Abilities

• Knowledge of Title IX regulations and related federal and state civil rights laws.
• Ability to interpret and apply laws, policies, procedures, and collective bargaining agreements.
• Ability to conduct intake assessments and manage reports and complaints.
• Strong organizational skills with the ability to prioritize and manage multiple cases.
• Effective verbal communication and interpersonal skills.
• Proficiency in standard office technology and case management systems.

Special Conditions

• Position may be required to travel.
• A background check must be completed satisfactorily before any candidate can be offered a position.
• The person holding this position is considered a 'Campus Security Authority (CSA)' and is required to comply with the Clery Act.
• The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act.

General Responsibilities

• Oversees daily operations of Equity Programs and Compliance; implements policies and procedures; supervises staff.
• Ensures compliance with federal and state civil rights laws, including Title IX, VAWA, Clery Act, and related institutional policies.
• Provides oversight and coordination of critical program areas including outreach, intake, supportive measures, case management, and prevention and intervention education.