Domestic Abuse Service Manager in Burnley

Location: Burnley - on site. Hours: Full time, including participation in an on call rota. Contract: Permanent.

Please note, this is an on-site role only. Due to the nature of our Refuges and Outreach services, it is essential that our teams are present and accessible, enabling us to provide safe, responsive and high-quality support to those who need us most. This post is open to women only as permitted under Schedule 9, Part 1 of the Equality Act 2010.

About the service: Safenet delivers specialist services across Lancashire and Greater Manchester, supporting adults and children affected by domestic abuse through safe accommodation, community services, recovery support and prevention work. This role is based at Jane's Place which provides 24 hour accommodation and specialist support for women who are experiencing domestic abuse and who want to address substance use, mental ill health, or other complex needs as part of their recovery journey. At Jane's Place, many of the women we support have been excluded elsewhere. We don't see "complexity" as a problem to manage, but as a response to trauma - and recovery as something that happens in healthy relationships, community, safety and hope. This service sits at the intersection of domestic abuse, addiction recovery and mental health, and we are proud to offer a psychologically informed, trauma responsive environment where women are supported to rebuild their lives on their own terms.

About the role: As Service Manager, you will lead and be accountable for the refuge and lead a skilled, compassionate team delivering round the clock support to women and their children. You will be a values led leader who understands recovery, trauma and risk, and who can balance clarity and accountability with warmth, curiosity and care.

You will:

• Lead and support a multidisciplinary refuge team working with women affected by domestic abuse, substance misuse and mental ill health.
• Create a culture of psychological safety, reflective practice and trauma informed care.
• Oversee the safe delivery of a 24 hour residential service, including participation in an on call rota.
• Ensure high standards of safeguarding, risk management, and housing management.
• Work in partnership with recovery services, mental health providers, criminal justice partners and local authorities.
• Support staff to hold hopeful, recovery focused relationships with women, even where progress is non linear.
• Use lived experience insights, feedback and data to continually shape and improve the service.

This is a hands on leadership role for someone who believes deeply in capacity for change and recovery - even in the most challenging circumstances.

We're looking for someone who:

We welcome applicants from a range of relevant backgrounds; direct refuge experience is not essential, but you do need to bring credibility, confidence and compassion from related fields. You might come from:

• Substance misuse or addiction recovery services.
• Trauma informed women's services.
• Mental health or psychologically informed environments (PIE).
• Housing or supported accommodation with complex needs.

You will bring:

• Experience of leading and developing staff teams in high pressure, emotionally demanding services.
• A strong understanding of domestic abuse, recovery, and trauma.
• Knowledge of harm reduction, recovery focused approaches and systems change.
• Confidence managing risk, safeguarding and complex decision making.
• The ability to hold boundaries without losing humanity.
• A commitment to women only, feminist and survivor informed practice.

Essential Core Skills:

• Health & Safety Awareness: All our employees are required to work in a safe way, wear appropriate personal protective equipment (PPE), and keep themselves, other colleagues and customers safe. You will be expected to update your knowledge and skills on Health & Safety if successful in your application.
• Safeguarding: We work with adults and children who may be 'at risk' and expect colleagues to work in a way which protects the people we support from harm. Our colleagues are expected to identify people 'at risk' and confidently report any Safeguarding concerns as appropriate within the service.
• Digital: Across our services, we use a range of technology and systems and expect colleagues to use them effectively and safely following cybersecurity and data protection principles (UK GDPR). Full training on specific systems is provided but a willingness to learn and develop is essential.
• Equality, Diversity, and Inclusion (EDI): The Calico Group welcomes diversity and champions the rights of those in society who may be marginalised. Our employees are expected to be inclusive, embracing those from different backgrounds to develop a fairer society.

If you share our values and are ready to grow through continuous learning, development, and the support of a dedicated team, we want to hear from you!

What's in It for You?

At The Calico Group, we value our people and offer a supportive, inclusive culture alongside fantastic benefits:

• Bravo Benefits - Exclusive discounts at popular high street brands including many retailers and restaurants.
• Westfield Health - Our company funded cash plan, with access to a Doctor 24/7 - for you and your dependents.
• Mental Health Support - Access emotional and mental well-being services through Spectrum.
• Cycle to Work Scheme - Save on commuting costs while staying active.
• Pension Options - with employer pension contributions.
• Life Assurance - Peace of mind for you and your loved ones.
• Financial Advice - Expert guidance to help manage your finances.
• Recognition Awards - Celebrate your achievements with our recognition programs.
• Meaningful learning and development programmes with regular focus on your individual growth.
• Gym Membership Discounts - Stay fit with local gym access.
• One Calico Events - Connect and unwind at our employee social gatherings.
• Paid Professional Fees - We'll cover the cost of professional subscriptions so you can continue growing your career.

And much more! We also offer enhanced holidays, sickness, maternity, and paternity options, ensuring you feel supported when you need it most.

This post is open to women only as permitted under Schedule 9, Part 1 of the Equality Act 2010. SafeNet is working towards Equal Opportunities for all and actively encourages applications from disabled, ethnic minority and LBGTQI+ women who are under-represented.

Inclusive Hiring at Calico: We're committed to creating a workplace where everyone feels valued and can thrive. If you need any adjustments during the recruitment process or would like to discuss accessibility, please let us know.

Our Commitment to Safeguarding: The Calico Group is committed to safeguarding and promoting the welfare of all our customers, employees, and volunteers. Successful candidates will be subject to a DBS check (Disclosure and Barring Service) and appropriate pre-employment checks in line with our safeguarding policies.