Chair Of The Customer Committee in Burnley

3 days ago Be among the first 25 applicants

Direct message the job poster from The Calico Group

Recruitment Specialist at The Calico Group

Introduction – Invitation for Quote (ITQ) for Chair of the Customer Committee.

Calico Homes invites you to submit a quote for the provision of consultancy services as Chair of the Customer Committee. This role is pivotal in strengthening customer voice at the heart of our governance and ensuring that customer insight drives accountability, service improvement, and regulatory compliance.

Timescales

• Bidder Request Closure Date: 4pm on 12/12/2025
• ITQ Live on Calico e-Tendering Portal: 4pm on 19/12/2025
• Clarification Questions Deadline: 4pm on 05/01/2026
• Bid Closure Date: 4pm on 09/01/2026
• Bidder Interviews: Week commencing 12/01/2026
• Bidder Evaluation: 15/01/2026
• Position Award Notification: By 4pm on 19/01/2026

About Calico Homes

We provide housing for people who most need it, including families, people who live alone, older people, and people who might be at risk. We have more than 5,000 properties in the Burnley area and are always building more. Our teams also provide support for customers when they are struggling with money or other issues, so that they can remain happy and safe in their homes.

The Calico Group

Each part of The Calico Group has its own specialism, expertise and a track record of providing a complete community service in housing, healthcare, support, employability and construction. Our shared vision, flexible group structure, and expanding range of services help us adapt to the fast‑changing environment and times in which we work.

Our Vision: Going one step further with customers and local communities to provide affordable, safe and quality homes and personalised services, supporting customers to live their best lives in challenging times.

Section 1 – Overview of the Procurement Quotation Process

You are requested to provide a submission via the Calico e‑Tendering Portal providing the below information:

Project Plan: Including timescales, milestones and time commitments).

Detailed proposal: This should include how you will go about being successful in the delivery of the position.

Pricing Document: This should include a breakdown of all costs in full required to deliver the requirement.

References: 2 references.

Bidders to email procurement@calico.org.uk with the required information and request to be included within the bid.

Queries and Clarifications

Prior to submitting your request to bid for the position, if anything is unclear in the specification please email Vicki Webb at vwebb@calico.org.uk.

Once the bid is live on the Calico e‑Tendering Portal, any queries and clarifications should be made through the portal only.

Evaluation Process

All proposals will be reviewed by our internal team.

All proposals must include the requested information.

Section 2 – Specification: Chair of the Customer CommitteeContract Overview

Location: Burnley – in person

Contract Type: Fixed‑Term (Part‑time, approx. 2 days/month)

Tenure: 18 months (January 2026 – June 2027), with potential for extension.

The Value of This Role

The Chair will play a pivotal role in shaping and embedding Calico Homes’ new Customer Committee—ensuring customer voice is central to governance, decision‐making, and service improvement. This role will create the foundations for long‑term success, establish governance in line with the Regulator of Social Housing’s consumer standards, lead recruitment of diverse members, and build their capability and confidence ensuring we have succession planning in place for Board and the Committee.

Expectations of the Role

Commit a minimum of two days per month, delivered flexibly, to act as Chair. To lead the Committee’s development from inception, embed it within governance, oversee recruitment of customer and Board members, and mentor members to build confidence and skills for effective governance and delivery of agreed outcomes.

Activities Involved

Design and embed governance arrangements for the Customer Committee.

Oversee recruitment and onboarding of customer and Board members.

Lead the Committee with authority and independence, creating a constructive environment for debate and alignment.

Act as mentor and coach to build capability and confidence of members.

Develop a clear transition and succession plan for sustainability.

Person Specification

Essential:

• Proven leadership and governance experience.
• Strong understanding of customer voice in social housing.
• Ability to coach and develop committee members.
• Strategic thinking and collaborative working style.

Desirable:

• Experience chairing committees or boards.
• Familiarity with housing regulatory frameworks.
• Lived experience or deep insight into customer perspectives.

Values & Behaviours

Alignment with Calico’s values and safeguarding commitment is essential. All employees and consultants are expected to uphold these principles and follow proper procedures to address any safeguarding concerns.

Section 3 – Declaration

I/We, having read and understood the Invitation to Quote, hereby offer to provide consultancy services as Chair of the Customer Committee in accordance with the specification and at the stated price. This offer remains valid for ninety (90) days.

Section 4 – Due Diligence Checklist

The Calico Group operates in line with Public Contracts Regulations. Please review the exclusion grounds and confirm compliance.

Inclusive Hiring at Calico

We are committed to inclusive recruitment. If you require adjustments or wish to discuss accessibility, please contact careers@calico.org.uk.

Safeguarding

Appointment is subject to a DBS check and pre‑employment checks in line with our safeguarding policies.

Seniority level

• Executive

Employment type

• Full‑time

Job function

• Business Development and Sales

Industries

• Non‑profit Organization Management

Referrals increase your chances of interviewing at The Calico Group by 2x.

Get notified about new Committee Chair jobs in Burnley, England, United Kingdom.