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For Companies At a Glance
- Tasks: Oversee spa reception, elevate guest experiences, and support personalised service.
- Company: Join the iconic Caledonian Edinburgh, known for excellence and genuine hospitality.
- Benefits: Earn £12.86/hour, enjoy free meals, discounts, and travel perks.
- Other info: Opportunities for personal development and fully funded apprenticeships available.
- Why this job: Be part of a dynamic team and make a real impact in luxury hospitality.
- Qualifications: Experience in luxury spa or wellness, strong organisational skills, and a guest-focused attitude.
The predicted salary is between 26700 - 26700 £ per year.
Within the tranquil surroundings of our luxury spa, exceptional service is paramount. We are seeking a Spa Guest Services Agent to oversee spa reception operations, elevate guest experiences and support the delivery of personalised, world‑class service.
The Person
- A confident, service‑led professional with luxury spa or wellness experience
- Naturally warm, composed and guest‑focused
- Highly organised with strong attention to detail and standards
- Calm and adaptable in a fast‑paced, guest‑focused environment
The Role
- Lead Spa Reception operations to deliver exceptional guest experiences
- Act as a key point of contact for spa guests and VIPs
- Support Spa Manager in daily operations and team leadership
- Drive service quality, standards and profitability within the Spa
- Represent the Spa Manager in their absence
Key Responsibilities
- Ensure seamless guest journeys from booking to departure
- Maintain compliance with service standards, QA programmes and safety procedures
- Manage guest feedback, service recovery and continuous improvement
- Support rotas, training, retail performance and operational reporting
The Benefits
- Hourly Rate of £12.86
- Free and healthy meals when on duty
- 50% off our Food & Beverage Venues – The Court & Caley Bar
- Discounted use of Leisure Facilities
- Go Hilton Team Member Travel Program, offering discounted room nights at all Hilton branded properties worldwide, starting at £45 per night
- Opportunities for your personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships – T&Cs apply
- 28 Days of Annual Leave, increasing with long service
- Pension enrolment
- We can coach, train and develop you to help find your passion – whether it is exploring your first role or your next step in the exciting world of hospitality!
Why Join Us
At The Caledonian Edinburgh, you’ll be part of a team that values excellence, craftsmanship and genuine hospitality. With Klarent Hospitality, your career is supported by investment in people, diversity and long‑term growth. Begin your journey with one of Edinburgh’s most iconic hotels.
Spa Guest Services Agent employer: The Caledonian Hotel
Contact Detail:
The Caledonian Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Guest Services Agent
✨Tip Number 1
Network like a pro! Reach out to people in the spa and wellness industry, especially those who work at luxury establishments. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up in person! If you’re nearby, pop into the spa and introduce yourself. Bring a smile and a positive attitude – it’s all about making that personal connection and showing your enthusiasm for the role.
✨Tip Number 3
Prepare for interviews by practising common questions related to guest services. Think about how you’d handle specific scenarios, like managing guest feedback or ensuring a seamless experience. We want you to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Spa Guest Services Agent
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let us see your enthusiasm for providing exceptional guest experiences. Share any relevant luxury spa or wellness experience you have, and highlight how you can elevate our guests' journeys.
Be Organised and Detail-Oriented: We love a candidate who pays attention to detail! Make sure your application is well-structured and free of errors. This reflects your organisational skills and shows us that you take pride in your work.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention specific responsibilities from the role that excite you and how your skills align with them.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at The Caledonian Edinburgh!
How to prepare for a job interview at The Caledonian Hotel
✨Know the Spa Inside Out
Before your interview, take some time to familiarise yourself with the spa's services, treatments, and overall atmosphere. This will not only help you answer questions confidently but also show your genuine interest in the role and the establishment.
✨Showcase Your Service Skills
Prepare examples from your past experiences that highlight your service-oriented mindset. Think of situations where you went above and beyond for a guest or handled a challenging situation with grace. This is key for a Spa Guest Services Agent!
✨Stay Calm Under Pressure
Given the fast-paced environment of a luxury spa, it’s important to demonstrate your ability to remain composed. Practice answering common interview questions while simulating a busy setting to showcase your adaptability and calmness.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the spa's operations, team dynamics, or guest experience strategies. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.