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For Companies At a Glance
- Tasks: Provide top-notch reservation support and enhance guest experiences through upselling.
- Company: Prestigious hotel in Edinburgh known for exceptional service.
- Benefits: Earn £12.86 per hour, enjoy meals on duty, and access exclusive discounts.
- Other info: Flexible casual shifts with opportunities to learn and grow.
- Why this job: Join a vibrant team and make guests feel special every day.
- Qualifications: Strong communication skills and a positive attitude are essential.
The predicted salary is between 26700 - 26700 £ per year.
A prestigious Edinburgh hotel is seeking a Casual Reservations Agent to offer personalized reservation support, ensuring exceptional guest service and maximizing revenue through upselling.
Ideal candidates will have strong communication skills, a warm and positive demeanor, and a willingness to learn.
The position involves working 5 days a week, including weekends and bank holidays.
Benefits include a competitive hourly rate of £12.86, meal provisions during duty, and discounts on leisure facilities and team member travel programs.
Luxury Reservations Specialist (Casual Shifts) employer: The Caledonian Hotel
Contact Detail:
The Caledonian Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Reservations Specialist (Casual Shifts)
✨Tip Number 1
Make sure to research the hotel and its services before your interview. Knowing the ins and outs of what they offer will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing exceptional guest service, being able to articulate your thoughts clearly and warmly will be key during your interactions.
✨Tip Number 3
Don’t shy away from showcasing your upselling skills. Think of examples where you've successfully persuaded someone to choose a premium option, as this will demonstrate your ability to maximise revenue for the hotel.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Luxury Reservations Specialist (Casual Shifts)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your warm and positive demeanour shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Highlight Relevant Experience: Make sure to showcase any previous experience in customer service or reservations. We love seeing how you've maximised revenue or provided exceptional guest service in past roles.
Tailor Your Application: Take a moment to tailor your application specifically for this role. Mention why you're excited about working at a prestigious hotel in Edinburgh and how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position without any hiccups!
How to prepare for a job interview at The Caledonian Hotel
✨Know the Hotel Inside Out
Before your interview, do some research on the hotel. Familiarise yourself with its history, values, and services. This will not only show your genuine interest but also help you tailor your answers to align with their ethos.
✨Showcase Your Communication Skills
As a Luxury Reservations Specialist, strong communication is key. Practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios you might encounter, such as handling guest inquiries or upselling services.
✨Demonstrate a Positive Attitude
A warm and positive demeanour is essential for this role. During the interview, maintain a friendly tone and smile. Share examples of how you've handled challenging situations with a positive outlook in previous roles.
✨Prepare for Upselling Questions
Since maximising revenue through upselling is part of the job, be ready to discuss your strategies. Think of specific examples where you've successfully upsold products or services in the past, and be prepared to explain your thought process.