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For Companies At a Glance
- Tasks: Lead a team to create unforgettable guest experiences in a luxury hotel setting.
- Company: The Caledonian Edinburgh, a historic hotel with a rich Scottish heritage.
- Benefits: Competitive pay, free meals, discounts, and opportunities for personal development.
- Why this job: Join a passionate team dedicated to delivering exceptional service and luxury experiences.
- Qualifications: A positive attitude, leadership skills, and a commitment to excellence.
- Other info: Flexible hours, career growth opportunities, and a supportive work environment.
The predicted salary is between 27 - 30 ÂŁ per hour.
Overview
Branch: The Caledonian Edinburgh
Location: The Caledonian, Edinburgh
Salary/Benefits: ÂŁ13.18 Per Hour + Exclusive Benefits
Contract type: Permanent
Hours: Full Time (40 Hours Per Week)
Posted date: 03/02/2026
Closing date: 03/03/2026
The Story
The Caledonian Edinburgh has embodied the best in Scottish hospitality for over a hundred years. Situated at the West End of Princes Street, this former Victorian railway hotel nestles in the shadow of the Edinburgh Castle, within walking distance of Princes Street Gardens, the Royal Mile and Edinburgh’s Old Town, a UNESCO World Heritage Site. Located in the heart of Scotland’s capital, we are proud to celebrate The Caledonian’s stories, anecdotes and memories over the last 120 years in Edinburgh.
Exclusive Benefits
- Competitive Hourly Rate of ÂŁ13.18
- Free and healthy meals when on duty.
- 50% off our Food & Beverage Venues – The Court & Caley Bar
- Discounted use of Leisure Facilities
- Stays in our hotels at discounted prices
- Go Hilton Recognition Platform
- Opportunities for your personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships – T&Cs apply
- 28 Days of Annual Leave, increasing with long service
- Flexibility to purchase additional holiday days
- Pension enrolment
The Role
As our Front Office Supervisor, you will be an integral part of delivering an exceptional luxury experience, ensuring that each guest’s journey is nothing short of extraordinary. Your role will be essential in shaping memorable moments for our guests from the very first welcome to the final farewell.
Here’s a glimpse into what your day may entail:
- Acting as a role model for the team and leading by example at all times.
- Effectively communicating and updating the team with objectives and priorities.
- Taking ownership and accountability for your actions and that of your team.
- Providing a motivating environment for your team and recognising and rewarding individuals as appropriate.
- Ensuring that team members are fully briefed pre and post shift and are “tuned in” on the “tone” of service delivery for each shift period.
- Creating a positive environment where new ideas are embraced.
- Anticipating the needs of the guest(s) and taking experience enhancement action before arrival.
- Committing energy and focus in ensuring that all team members have the necessary skills and behaviours to deliver great experiences and optimal customer spend.
- Allocating guest rooms in line with policy and maintaining overbooking levels in line with agreed tolerances.
- Executing shift in line with agreed process to ensure following shift can start work “on the front foot”.
- Clearly communicating inter-departmental guest requests and checking understanding with Housekeeping department.
- Delivery of high levels of Hilton Honors guest satisfaction, repeat guest intent and problem resolution.
- Dealing effectively with underlying issues that impact the experience and loyalty of guests.
- Delivery of loyalty program enrolments and up-sell achievements.
- Recognising and rewarding excellence in customer service.
In this key role, you will be at the heart of creating a truly luxurious experience, elevating every guest’s stay to a level of refinement and excellence that defines The Caley Way.
What Do We Desire
- A genuine passion for excellence and a continuous desire to learn and evolve.
- A proactive, positive approach with a natural ability to inspire and lead.
- A genuine commitment to delivering exceptional service for both our guests and team members.
- Flexible and adaptable to support the wider hotel as and when required.
Are you a warm, energetic and passionate individual with a genuine desire to create unforgettable experiences for our guests? If you are eager to be part of a team dedicated to delivering unparalleled luxury and exceptional service, we’d love to have you join us!
Front Office Supervisor employer: The Caledonian Hotel
Contact Detail:
The Caledonian Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Supervisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the hospitality industry. You never know who might have a lead on a Front Office Supervisor role or can put in a good word for you.
✨Tip Number 2
Get social! Follow The Caledonian Edinburgh and other hotels on social media. Engage with their posts and share your passion for hospitality. It’s a great way to get noticed and show your enthusiasm for the industry.
✨Tip Number 3
Prepare for interviews by researching common questions for Front Office Supervisors. Practice your answers and think of examples that showcase your leadership skills and commitment to exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at The Caledonian.
We think you need these skills to ace Front Office Supervisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your genuine passion for hospitality shine through. We want to see that you’re excited about creating unforgettable experiences for our guests!
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience and skills that match the Front Office Supervisor role. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for The Caledonian.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Caledonian Edinburgh.
How to prepare for a job interview at The Caledonian Hotel
✨Know Your Stuff
Before the interview, make sure you research The Caledonian Edinburgh and its history. Familiarise yourself with their values and what makes them unique in the hospitality industry. This will show your genuine interest and help you connect your experiences to their mission.
✨Showcase Your Leadership Skills
As a Front Office Supervisor, you'll need to lead by example. Prepare examples from your past experiences where you've successfully motivated a team or resolved conflicts. Highlight how you can create a positive environment and inspire others to deliver exceptional service.
✨Anticipate Guest Needs
Think about how you can enhance the guest experience before they even arrive. Be ready to discuss specific strategies you've used in the past to anticipate and meet guest needs. This will demonstrate your proactive approach and commitment to exceptional service.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. This could be about the hotel's future plans, team dynamics, or how they measure success in guest satisfaction. Asking thoughtful questions shows your enthusiasm and helps you gauge if this is the right fit for you.
