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- Tasks: Provide personalised reservation support and ensure exceptional guest service.
- Company: Prestigious hotel in Edinburgh with a focus on luxury and guest satisfaction.
- Benefits: Competitive hourly rate, meal provisions, and discounts on leisure facilities.
- Other info: Flexible casual shifts available, including weekends and bank holidays.
- Why this job: Join a dynamic team and enhance your hospitality skills in a luxury environment.
- Qualifications: Strong communication skills and a positive attitude; willingness to learn is key.
The predicted salary is between 26700 - 26700 £ per year.
A prestigious Edinburgh hotel is seeking a Casual Reservations Agent to offer personalized reservation support, ensuring exceptional guest service and maximizing revenue through upselling.
Ideal candidates will have strong communication skills, a warm and positive demeanor, and a willingness to learn.
The position involves working 5 days a week, including weekends and bank holidays.
Benefits include a competitive hourly rate of £12.86, meal provisions during duty, and discounts on leisure facilities and team member travel programs.
Luxury Reservations Specialist (Casual Shifts) in Edinburgh employer: The Caledonian Hotel
Contact Detail:
The Caledonian Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Reservations Specialist (Casual Shifts) in Edinburgh
✨Tip Number 1
Make sure to research the hotel and its services before your interview. Knowing the ins and outs of what they offer will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing exceptional guest service, being able to articulate your thoughts clearly and positively will be key. Try role-playing with a friend or family member.
✨Tip Number 3
Show your willingness to learn by asking insightful questions during your interview. This not only demonstrates your enthusiasm but also gives you a chance to find out more about the team and the hotel's culture.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Luxury Reservations Specialist (Casual Shifts) in Edinburgh
Some tips for your application 🫡
Show Your Personality: When writing your application, let your warm and positive demeanor shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Highlight Relevant Experience: Make sure to showcase any previous experience in customer service or reservations. We love candidates who can demonstrate their ability to provide exceptional guest service and upselling skills.
Tailor Your Application: Take a moment to tailor your CV and cover letter to the role. Mention specific skills that align with what we’re looking for, like strong communication skills and a willingness to learn.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at The Caledonian Hotel
✨Know the Hotel Inside Out
Before your interview, do some research on the hotel. Familiarise yourself with its history, values, and services. This will not only show your genuine interest but also help you tailor your answers to align with their ethos.
✨Showcase Your Communication Skills
As a Luxury Reservations Specialist, strong communication is key. Practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios you might encounter, like handling guest inquiries or upselling services.
✨Emphasise Your Positive Demeanour
A warm and positive attitude can set you apart. During the interview, maintain a friendly tone and smile. Share examples of how you've created positive experiences for customers in the past, highlighting your ability to connect with guests.
✨Be Ready to Learn and Adapt
Express your willingness to learn and adapt to new systems or processes. The hotel industry is ever-evolving, so share instances where you've successfully adapted to change or learned something new quickly. This will demonstrate your flexibility and eagerness to grow.