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For Companies At a Glance
- Tasks: Lead a team to create unforgettable guest experiences in a luxury hotel setting.
- Company: The Caledonian Edinburgh, a historic hotel with a rich Scottish heritage.
- Benefits: Competitive pay, free meals, discounts, and opportunities for personal development.
- Why this job: Join a passionate team dedicated to delivering exceptional service and creating memorable moments.
- Qualifications: A positive attitude, leadership skills, and a commitment to excellence in hospitality.
- Other info: Flexible hours, career growth opportunities, and a supportive work environment.
The predicted salary is between 27400 - 32000 ÂŁ per year.
Overview
Branch: The Caledonian Edinburgh
Location: The Caledonian, Edinburgh
Salary/Benefits: ÂŁ13.18 Per Hour + Exclusive Benefits
Contract type: Permanent
Hours: Full Time
Hours per week: 40 Hours Per Week
Posted date: 03/02/2026
Closing date: 03/03/2026
The Story
The Caledonian Edinburgh has embodied the best in Scottish hospitality for over a hundred years. Situated at the West End of Princes Street, this former Victorian railway hotel nestles in the shadow of the Edinburgh Castle, within walking distance of Princes Street Gardens, the Royal Mile and Edinburgh’s Old Town, a UNESCO World Heritage Site.
Located in the heart of Scotland’s capital, we are proud to celebrate The Caledonian’s stories, anecdotes and memories over the last 120 years in Edinburgh. We would love for you to embark on the journey to our next chapter, The Caley Way! We’re delighted to be recruiting for our newly reimaged bedrooms and guest experience. At The Caledonian Edinburgh, the comfort of our guests is of paramount importance and this commitment is reflected in each guest room. Our rooms and suites have been designed to depict the vast landscape of Scotland and its stories.
Our Management Company
As part of the Klarent Hospitality Portfolio, we are dedicated to offering our team excellent opportunities for growth and development. We take great pride in recognising and rewarding the hard work, commitment and long service of our exceptional team members.
Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We nurture talent and smart investment to drive superior performance and growth.
Exclusive Benefits
- Competitive Hourly Rate of ÂŁ13.18
- Free and healthy meals when on duty.
- 50% off our Food & Beverage Venues – The Court & Caley Bar
- Discounted use of Leisure Facilities
- Stays in our hotels at discounted prices
- Go Hilton Recognition Platform
- Opportunities for your personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships – T&Cs apply
- 28 Days of Annual Leave, increasing with long service
- Flexibility to purchase additional holiday days
- Pension enrolment
We can coach, train and develop you to help find your passion - whether it is exploring your first role or your next step in the exciting world of hospitality!
The Role
As our Front Office Supervisor, you will be an integral part of delivering an exceptional luxury experience, ensuring that each guest’s journey is nothing short of extraordinary. Your role will be essential in shaping memorable moments for our guests from the very first welcome to the final farewell. Here’s a glimpse into what your day may entail:
- Acting as a role model for the team and leading by example at all times.
- Effectively communicating and updating the team with objectives and priorities.
- Taking ownership and accountability for your actions and that of your team.
- Providing a motivating environment for your team and recognising and rewarding individuals as appropriate.
- Ensuring that team members are fully briefed pre and post shift and are “tuned in” on the “tone” of service delivery for each shift period.
- Creating a positive environment where new ideas are embraced.
- Anticipating the needs of the guest(s) and taking experience enhancement action before arrival (needs may be driven by hotel events).
- Committing energy and focus in ensuring that all team members have the necessary skills and behaviours to deliver great experiences and optimal customer spend.
- Allocating guest rooms in line with policy and maintaining overbooking levels in line with agreed tolerances.
- Executing shift in line with agreed process to ensure following shift can start work “on the front foot”.
- Clearly communicating inter-departmental guest requests and checking understanding with Housekeeping department.
- Delivery of high levels of Hilton Honors guest satisfaction, repeat guest intent and problem resolution.
- Dealing effectively with underlying issues that impact the experience and loyalty of guests.
- Delivery of loyalty program enrolments and up-sell achievements.
- Recognising and rewarding excellence in customer service.
In this key role, you will be at the heart of creating a truly luxurious experience, elevating every guest’s stay to a level of refinement and excellence that defines The Caley Way.
What Do We Desire
- A genuine passion for excellence and a continuous desire to learn and evolve.
- A proactive, positive approach with a natural ability to inspire and lead.
- A genuine commitment to delivering exceptional service for both our guests and team members.
- Flexible and adaptable to support the wider hotel as and when required.
Are you a warm, energetic and passionate individual with a genuine desire to create unforgettable experiences for our guests? If you are eager to be part of a team dedicated to delivering unparalleled luxury and exceptional service, we’d love to have you join us!
Front Office Supervisor in Edinburgh employer: The Caledonian Hotel
Contact Detail:
The Caledonian Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Supervisor in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the hospitality industry. You never know who might have a lead on a Front Office Supervisor role or can put in a good word for you.
✨Tip Number 2
Get social! Follow The Caledonian Edinburgh and Klarent Hospitality on social media. Engage with their posts and stay updated on any job openings or events where you could meet the team.
✨Tip Number 3
Prepare for interviews by researching common questions for hospitality roles. Practice your answers, focusing on how your experience aligns with creating exceptional guest experiences, just like they do at The Caley Way.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the team at The Caledonian Edinburgh.
We think you need these skills to ace Front Office Supervisor in Edinburgh
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see your genuine passion for creating unforgettable experiences for guests, so don’t hold back on sharing why you love this industry.
Tailor Your CV: Make sure your CV is tailored to the Front Office Supervisor role. Highlight relevant experience and skills that align with what we’re looking for, like leadership and customer service. A personalised CV shows us you’re serious about joining our team!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way to joining The Caley Way!
How to prepare for a job interview at The Caledonian Hotel
✨Know Your Stuff
Before the interview, make sure you research The Caledonian Edinburgh and its history. Familiarise yourself with their values and the unique guest experience they aim to provide. This will help you demonstrate your genuine interest in the role and the company.
✨Showcase Your Leadership Skills
As a Front Office Supervisor, you'll need to lead by example. Prepare examples from your past experiences where you've successfully motivated a team or resolved conflicts. Highlighting these skills will show that you're ready to take on the responsibilities of the role.
✨Anticipate Guest Needs
Think about how you can enhance the guest experience even before they arrive. Be ready to discuss specific strategies or ideas you have for anticipating guests' needs and creating memorable moments during their stay at The Caledonian.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
