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For Companies At a Glance
- Tasks: Create exceptional first impressions and provide personalised reservation support.
- Company: Join the iconic Caledonian Edinburgh, known for its luxury and heritage.
- Benefits: Earn £12.36 per hour, enjoy free meals, and discounted stays at Hilton properties.
- Why this job: Be part of a supportive team and make guests smile every day.
- Qualifications: Strong communication skills and a passion for guest service.
- Other info: Opportunities for training and career growth in the hospitality industry.
The predicted salary is between 12 - 16 £ per hour.
At The Caledonian Edinburgh, the guest journey begins long before arrival. We are seeking a Casual Reservations Agent to create exceptional first impressions, offering personalised guidance and luxury-standard service that reflects the heritage and elegance of the “Caley.”
The Person
- Warm, engaging and passionate about delivering exceptional guest service
- A strong communicator with excellent written and verbal skills
- Positive, friendly and caring, with a natural desire to make guests smile
- Ambitious, hardworking and confident working as part of a supportive team
- Eager to learn - previous OnQ PM experience is advantageous but not essential
The Role
- Serve as the first point of contact for many of our guests, offering expert and personalised reservation support
- Provide accurate information, capture guest details and ensure all bookings reflect guest needs
- Maximise revenue through upselling and department incentives
- Handle guest feedback with professionalism and true luxury service
- Work 5 days per week, including a rotation of weekends and bank holidays
Key Responsibilities
- Deliver exceptional guest service through confident communication and tailored support
- Maintain accurate reservation data and up-to-date guest information
- Respond promptly and professionally to enquiries, requests and feedback
- Demonstrate excellent product knowledge and an understanding of hotel offerings
- Contribute to a seamless guest journey from enquiry to arrival
The Benefits
- Hourly Rate of £12.36
- Free and healthy meals when on duty.
- 50% off our Food & Beverage Venues – The Court & Caley Bar
- Discounted use of Leisure Facilities
- Go Hilton Team Member Travel Program, offering discounted room nights at all Hilton branded properties worldwide, starting at £45 per night
- We can coach, train and develop you to help find your passion - whether it is exploring your first role or your next step in the exciting world of hospitality!
Why Join Us
At The Caledonian Edinburgh, you’ll be part of a team that values excellence, craftsmanship and genuine hospitality. With Klarent Hospitality, your career is supported by investment in people, diversity and long-term growth. Begin your journey with one of Edinburgh’s most iconic hotels.
Casual Reservations Agent employer: The Caledonian Hotel
Contact Detail:
The Caledonian Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Reservations Agent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Caledonian Edinburgh. Understand their values and what makes them unique. This way, you can tailor your answers to show how you fit right in with their team.
✨Tip Number 2
Practice your communication skills! As a Casual Reservations Agent, you'll need to be warm and engaging. Try role-playing common scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Show off your passion for guest service! During your interview, share specific examples of times you've gone above and beyond for customers. This will demonstrate your commitment to creating exceptional experiences for guests.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace Casual Reservations Agent
Some tips for your application 🫡
Show Your Personality: When writing your application, let your warm and engaging personality shine through. We want to see how passionate you are about delivering exceptional guest service, so don’t be afraid to share a bit about yourself!
Tailor Your Application: Make sure to tailor your application to the role of Casual Reservations Agent. Highlight your communication skills and any relevant experience that shows you can provide personalised guidance and luxury-standard service.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that make it easy for us to see your strengths and how they align with our needs at The Caledonian Edinburgh.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at one of Edinburgh’s most iconic hotels.
How to prepare for a job interview at The Caledonian Hotel
✨Know the Company Inside Out
Before your interview, take some time to research The Caledonian Edinburgh. Understand its history, values, and what makes it unique. This will not only impress your interviewers but also help you tailor your answers to align with their ethos.
✨Showcase Your Communication Skills
As a Casual Reservations Agent, excellent communication is key. Practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios you might encounter, such as handling guest inquiries or upselling services, to demonstrate your skills.
✨Emphasise Your Guest Service Passion
Make sure to convey your enthusiasm for delivering exceptional guest service. Share specific examples from your past experiences where you went above and beyond to make someone’s day better. This will highlight your natural desire to make guests smile.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and growth opportunities within the company. This shows your genuine interest in the position and helps you assess if it's the right fit for you.