Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a Reservations Agent, creating unforgettable guest experiences from booking to check-out.
- Company: The Caledonian Edinburgh is a historic hotel celebrating Scottish hospitality for over 120 years.
- Benefits: Enjoy £12.36/hour, free meals, discounts, and opportunities for personal development.
- Why this job: Be part of a passionate team dedicated to luxury service in a stunning location.
- Qualifications: A positive attitude and a passion for exceptional service are essential.
- Other info: Flexible hours and the chance to grow within the Klarent Hospitality portfolio.
The Caledonian Edinburgh has embodied the best in Scottish hospitality for over a hundred years. Situated at the West End of Princes Street, this former Victorian railway hotel nestles in the shadow of the Edinburgh Castle, within walking distance of Princes Street Gardens, the Royal Mile and Edinburgh's Old Town, a UNESCO World Heritage Site. Located in the heart of Scotland's capital, we are proud to celebrate The Caledonian's stories, anecdotes and memories over the last 120 years in Edinburgh.
As part of the Klarent Hospitality Portfolio, we are dedicated to offering our team excellent opportunities for growth and development. We take great pride in recognising and rewarding the hard work, commitment and long service of our exceptional team members. Klarent Hospitality operates branded hotels in key locations across the UK and Ireland.
Exclusive Benefits:- Hourly Rate of £12.36
- Free and healthy meals when on duty.
- 50% off our Food & Beverage Venues The Court & Caley Bar
- Discounted use of Leisure Facilities
- Stays in our hotels at discounted prices
- Go Hilton Recognition Platform
- Opportunities for your personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships T&Cs apply
- 28 Days of Annual Leave, increasing with long service
- Flexibility to purchase additional holiday days
- Pension enrolment
- Commission Opportunities available through upselling.
As our Reservations Agent, you will be an integral part of delivering an exceptional luxury experience, ensuring that each guest's journey is nothing short of extraordinary. Your role will be essential in shaping memorable moments for our guests from pre-arrival to the final farewell. Here’s a glimpse into what your day may entail:
- Provide pre-arrival services for guests to contribute to an overall exceptional experience from booking stage through check-out.
- Assist with and complete audits, as required.
- Ensure that all emails are responded to within a timely period of being received including Guests, internal Departmental Heads and Travel Agents.
- Answer all incoming phone calls in a timely manner, and assist with customer queries for bedrooms, dining and spa.
- Achieve positive outcomes from guest queries in a timely and efficient manner.
- Ensure that both the Front of House Manager and Duty Managers are kept fully aware of any relevant feedback from guests and/or other departments.
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties.
- Maximise room occupancy and use up-selling techniques to promote hotel services and facilities.
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
- Ensure that provision is made to maintain a clear understanding of requirements between customer and operational groups.
- Comply with hotel security, fire regulations and all health and safety legislation.
- Liaise with Front Office & Housekeeping among other leaders daily to ensure all arrivals are guaranteed, effective delivery of guest requirements, special requests and billing accuracy.
- Act in accordance with policies and procedures when working with front of house equipment and property management systems.
In this key role, you will be at the heart of creating a truly luxurious experience, elevating every guest's stay to a level of refinement and excellence that defines The Caley Way.
What Do We Desire:- A genuine passion for excellence and a continuous desire to learn and evolve.
- A proactive, positive approach with a natural ability to inspire and lead.
- A genuine commitment to delivering exceptional service for both our guests and team members.
- Flexible and adaptable to support the wider hotel as and when required.
Are you a warm, energetic and passionate individual with a genuine desire to create unforgettable experiences for our guests? If you are eager to be part of a team dedicated to delivering unparalleled luxury and exceptional service, we’d love to have you join us!
Contact Detail:
The Caledonian Edinburgh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent (Maternity Cover)
✨Tip Number 1
Familiarise yourself with The Caledonian Edinburgh's history and unique offerings. Understanding the hotel's story and its commitment to Scottish hospitality will help you connect with the team and demonstrate your genuine interest during any conversations.
✨Tip Number 2
Brush up on your customer service skills, particularly in handling guest queries and complaints. Being able to showcase your ability to create memorable experiences for guests will set you apart as a strong candidate for the Reservations Agent role.
✨Tip Number 3
Network with current or former employees of The Caledonian Edinburgh or Klarent Hospitality. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare to discuss your flexibility and adaptability in a fast-paced environment. Highlighting specific examples from your past experiences where you've successfully managed multiple tasks or adapted to changing situations will resonate well with the hiring team.
We think you need these skills to ace Reservations Agent (Maternity Cover)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and customer service. Emphasise any previous roles that involved reservations or guest relations, as these will be crucial for the Reservations Agent position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of The Caledonian's commitment to exceptional service. Mention specific aspects of the hotel that resonate with you and how you can contribute to their mission.
Highlight Relevant Skills: In your application, focus on skills such as communication, problem-solving, and attention to detail. These are essential for managing guest queries and ensuring a smooth reservation process.
Show Enthusiasm for the Role: Express your genuine interest in the Reservations Agent role and your eagerness to be part of The Caledonian team. Highlight your willingness to learn and adapt, which aligns with their desire for a proactive and positive approach.
How to prepare for a job interview at The Caledonian Edinburgh
✨Research the Hotel's History
Before your interview, take some time to learn about The Caledonian Edinburgh's rich history and its significance in Scottish hospitality. Understanding the hotel's legacy will help you connect with the interviewers and demonstrate your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Reservations Agent, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a challenging situation. This will highlight your ability to create memorable moments for guests.
✨Familiarise Yourself with Hotel Operations
Brush up on your knowledge of hotel room categories, rates, and services offered. Being able to discuss these topics confidently during the interview will show that you are well-prepared and understand the role's requirements.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready for your interviewers can set you apart. Ask about the team culture, opportunities for personal development, or how they measure success in the Reservations department. This shows your enthusiasm and commitment to the role.
