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For Companies At a Glance
- Tasks: Lead overnight hotel operations and ensure guest satisfaction while maintaining safety standards.
- Company: Join the iconic Caledonian Edinburgh, known for its exceptional service and hospitality.
- Benefits: Enjoy a competitive salary, free meals, discounts, and travel perks at Hilton properties.
- Why this job: Be part of a dynamic team and develop your career in the exciting world of hospitality.
- Qualifications: Strong leadership skills, problem-solving abilities, and a guest-focused mindset are essential.
- Other info: Opportunities for personal development and fully funded apprenticeships available.
The predicted salary is between 28496 - 28496 £ per year.
At The Caledonian Edinburgh, exceptional service continues throughout the night. We are seeking a Nights Duty Manager to support overnight operations, ensuring guest safety, service excellence and seamless hotel performance after hours.
The Person
- Calm, confident and professional working independently overnight
- Strong leader with sound judgement and decision‑making skills
- Guest‑focused with excellent problem‑solving abilities
- Highly organised with strong attention to detail
- Flexible to work night shifts and support operational needs
The Role
- Support the leadership of overnight hotel operations
- Act as a senior point of contact for guests and team members
- Maintain safety, security and service standards throughout the night
- Ensure operational continuity and accurate reporting
- Deliver a smooth handover to the Front of House team
Key Responsibilities
- Support the nights team and allocate overnight duties effectively
- Handle guest issues swiftly, calmly and professionally
- Complete night audit processes and financial controls
- Monitor hotel security, safety and risk overnight
- Communicate clearly with the Front of House Team & Operational Departments
The Benefits
- Competitive Salary of £28,496.00
- Free and healthy meals when on duty
- 50% off our Food & Beverage Venues – The Court & Caley Bar
- Discounted use of Leisure Facilities
- Go Hilton Team Member Travel Program, offering discounted room nights at all Hilton branded properties worldwide, starting at £45 per night
- Opportunities for your personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships – T&Cs apply
- 28 Days of Annual Leave, increasing with long service
- Pension enrolment
- We can coach, train and develop you to help find your passion – whether it is exploring your first role or your next step in the exciting world of hospitality!
Why Join Us
At The Caledonian Edinburgh, you’ll be part of a team that values excellence, craftsmanship and genuine hospitality. With Klarent Hospitality, your career is supported by investment in people, diversity and long‑term growth. Begin your journey with one of Edinburgh’s most iconic hotels.
Nights Duty Manager employer: The Caledonian Edinburgh
Contact Detail:
The Caledonian Edinburgh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights Duty Manager
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at The Caledonian or similar hotels. A friendly chat can open doors and give you insider info on what they’re looking for in a Nights Duty Manager.
✨Tip Number 2
Prepare for the interview by practising common questions related to guest service and problem-solving. Think of examples from your past experiences that showcase your calmness and leadership skills during challenging situations.
✨Tip Number 3
Show your passion for hospitality! When you get the chance to speak with the hiring team, let them know why you love working in this field and how you can contribute to maintaining the high standards at The Caledonian.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to take on the exciting challenges of a Nights Duty Manager.
We think you need these skills to ace Nights Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Nights Duty Manager role. Highlight your leadership abilities, problem-solving skills, and any relevant night shift experience to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about hospitality and how your calm and confident nature makes you an ideal candidate for managing overnight operations.
Showcase Your Guest-Focused Approach: In both your CV and cover letter, emphasise your guest-focused mindset. Share examples of how you've handled guest issues in the past, as this will resonate with our commitment to service excellence at The Caledonian.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at The Caledonian Edinburgh
✨Know the Hotel Inside Out
Before your interview, make sure you research The Caledonian Edinburgh thoroughly. Familiarise yourself with its history, values, and the services it offers. This will not only show your genuine interest but also help you answer questions more confidently.
✨Demonstrate Leadership Skills
As a Nights Duty Manager, you'll need to showcase your leadership abilities. Prepare examples from your past experiences where you've successfully led a team or handled a crisis. Be ready to discuss how you maintain calm and professionalism under pressure.
✨Highlight Guest-Focused Problem Solving
The role requires excellent problem-solving skills. Think of specific instances where you've resolved guest issues effectively. Share these stories during your interview to illustrate your ability to handle challenges while keeping guests satisfied.
✨Prepare for Night Shift Scenarios
Since this position involves working night shifts, be prepared to discuss your flexibility and how you manage your time and energy during late hours. Consider sharing strategies you use to stay organised and ensure operational continuity throughout the night.