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- Tasks: As a Night Auditor, you'll manage hotel operations during night shifts and ensure guest satisfaction.
- Company: The Caledonian Edinburgh is a historic hotel known for its exceptional Scottish hospitality.
- Benefits: Enjoy a competitive salary of £13.08 per hour plus exclusive benefits and perks.
- Why this job: Join a prestigious team and gain valuable experience in the hospitality industry while working in a vibrant environment.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
- Other info: This is a full-time permanent position with 40 hours per week.
Job Description
Branch: The Caledonian Edinburgh
Location: The Caledonian, Edinburgh
Salary/Benefits: £13.08 Per Hour + Exclusive Benefits
Contract type: Permanent
Hours: Full Time
Hours per week: 40 Hours Per Week
Posted date: 24/11/2025
Closing date: 24/12/2025
Our Story
The Caledonian Edinburgh has embodied the best in Scottish hospitality for over a hundred years. Situated at the West End of Princes Street, this former Victorian railway hotel nestles in the shadow of the Edinburgh Castle, within walking distance of Princes Street Gardens, the Royal Mile and Edinburgh’s Old Town, a UNESCO World Heritage Site.
We are delighted to celebrate The Caledonian’s 120th anniversary in Scotland’s capital, proudly celebrating and sharing its stories, anecdotes and memories throughout the hotel and beyond.
We would love for you to embark on the journey to our next chapter, The Caley Way!
Our Management Company
As part of the Klarent Hospitality Portfolio, we are dedicated to offering our team excellent opportunities for growth and development. We take great pride in recognising and rewarding the hard work, commitment and long service of our exceptional team members.
Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We nurture talent and smart investment to drive superior performance and growth.
Exclusive Benefits
- Competitive Hourly Rate of £13.08
- Free and healthy meals when on duty.
- 50% off our Food & Beverage Venues – The Court & Caley Bar
- Discounted use of Leisure Facilities
- Stays in our hotels at discounted prices
- Even free stays in our hotels as one of our rewards & recognition incentives,
- Opportunities for your personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships – T&Cs apply
- 28 Day of Annual Leave, increasing with long service
- Flexibility to purchase additional holiday days
- Pension enrolment
- We can coach, train and develop you to help find your passion – whether it is exploring your first role or your next step in the exciting world of hospitality.
The Role
The Night Auditor is responsible for delivering an exceptional customer experience while ensuring the smooth overnight operation of the hotel’s front desk. This role includes managing guest check-ins and check-outs, handling reservations, maintaining security, and responding to guest needs professionally and efficiently. The Night Auditor plays a key part in optimising guest satisfaction, ensuring compliance with hotel policies, and supporting operational efficiency during night shifts.
Key Responsibilities
- Provide excellent customer service by warmly welcoming guests and addressing their needs.
- Handle guest check-in and check-out processes efficiently.
- Respond to guest inquiries, complaints, and special requests in a professional manner.
- Maintain security by monitoring access to the hotel and ensuring guest safety.
- Communicate clearly with other departments, including housekeeping and maintenance, to ensure smooth operations.
- Manage guest reservations, billing, and payments accurately.
- Prepare and submit night audit reports and other required documentation.
- Ensure compliance with company policies, health & safety regulations, and legal requirements.
- Participate in team training sessions and contribute to continuous improvement initiatives.
What We Desire In a Candidate
- Strong verbal and written communication skills.
- Proficiency in using property management systems and office software.
- Ability to work independently and handle night shift responsibilities effectively.
- Strong problem-solving skills and attention to detail.
- A customer-focused approach with a proactive and positive attitude.
- Ability to remain calm and professional under pressure.
This role requires someone who is dedicated, customer-oriented, and able to take ownership of responsibilities during the overnight shift.
Night Auditor employer: The Caledonian Edinburgh
Contact Detail:
The Caledonian Edinburgh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor
✨Tip Number 1
Familiarise yourself with the specific duties of a Night Auditor. Understanding the role's responsibilities, such as managing financial transactions and ensuring guest satisfaction during night shifts, will help you demonstrate your knowledge in conversations.
✨Tip Number 2
Network with professionals in the hospitality industry, especially those who work in night auditing roles. Attend local events or join online forums to gain insights and potentially get referrals that could boost your application.
✨Tip Number 3
Research The Caledonian Edinburgh’s history and values. Being able to discuss how your personal values align with theirs during interviews can set you apart from other candidates and show your genuine interest in the position.
✨Tip Number 4
Prepare for potential scenario-based questions that may arise during the interview. Think about how you would handle common night audit challenges, such as dealing with difficult guests or managing unexpected issues, to showcase your problem-solving skills.
We think you need these skills to ace Night Auditor
Some tips for your application 🫡
Understand the Role: Read the job description for the Night Auditor position carefully. Make sure you understand the responsibilities and requirements, as this will help you tailor your application to highlight relevant skills.
Craft a Tailored CV: Create a CV that specifically addresses the skills and experiences mentioned in the job description. Emphasise any previous experience in hospitality or auditing roles, and include any relevant certifications.
Write a Compelling Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Mention why you are a good fit for the Night Auditor position and how your background aligns with the values of The Caledonian Edinburgh.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at The Caledonian Edinburgh
✨Know Your Numbers
As a Night Auditor, you'll be dealing with financial reports and reconciliations. Brush up on your numerical skills and be prepared to discuss how you handle financial discrepancies or audits.
✨Showcase Your Customer Service Skills
Even though the role is primarily behind the scenes, customer service is key in hospitality. Be ready to share examples of how you've provided excellent service, especially during challenging situations.
✨Familiarise Yourself with the Hotel
Research The Caledonian Edinburgh and its history. Understanding the hotel's values and services will help you align your answers with what they are looking for in a candidate.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios you might face as a Night Auditor and how you would handle them, such as dealing with a guest complaint or a system error.
