Meeting and Events Operations Supervisor

Meeting and Events Operations Supervisor

Company: The Caledonian Edinburgh

Location: Edinburgh, EH1

Country: United Kingdom

Job Type: Competitive Salary, Service Charge and Tips & Gratuities

Job Description

Job Ref: AM13853

Branch: The Caledonian Edinburgh

Location: The Caledonian, Edinburgh

Salary/Benefits: Competitive Salary, Service Charge and Tips & Gratuities

Contract type: Permanent

Hours: Full Time

Shift pattern: Includes weekends and a variety of early, late and mid shifts.

Posted date: 01/01/2025

Would you like to work for a company that gives you:

• £250, up to £1000 cash incentives when referring a friend to come and join our team – T&C’s apply
• Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.

Rewards your hard work by offering you the below team benefits when you join us:

• Meals provided whilst on shift
• Sales incentives and initiative rewards
• Discounted / Free use of leisure facilities – “Hotel specific”
• Stays in our hotels at discounted prices or free stays in our hotels as one of our rewards & recognition incentives
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&C’s apply
• Annual Holidays entitlements inclusive of Bank Holidays
• Opportunity to buy additional holiday entitlements

Does the below sound like you?

• Passionate and willing to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team
• Ambitious and hardworking
• Good organisational / time management skills
• Resilient, creative, able to multitask and can work under pressure
• Good command of English language to enable communication with the kitchen team
• Ability to work morning, afternoon/evening, and weekends
• Passion for food and able to deliver exceptional customer experiences all the time

The Role:

As a Meeting and Events Operations Supervisor, you are responsible for supervising Meeting and Events operations to deliver an excellent Guest and Member experience. You will be required to delegate tasks in line with function sheets and assist with meeting departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Supervise Meeting and Events operations
• Communicate and delegate in line with daily function sheets
• Able to work in all areas of Meeting and Events including Bar, Restaurant, and Room Service
• Welcome guests in a polite and friendly manner
• Follow cash handling procedures
• Manage guest queries in a timely and efficient manner
• Ensure cleanliness of work areas
• Plan, organise and control the daily operations
• Ensure compliance with brand standards
• Represent needs of the team
• Assist Food and Beverage with achieving financial targets
• Assist Meeting and Events Manager with training and developing the team
• Assist with annual and mid-year appraisals with team members under your responsibility
• Comply with hotel security, fire regulations and all health and safety legislation
• Comply with local licensing laws
• Be environmentally aware
• Assist other departments wherever necessary and maintain good working relationships

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