At a Glance
- Tasks: Deliver exceptional guest experiences from check-in to check-out.
- Company: Join The Caledonian Edinburgh, a luxury hotel with a focus on hospitality excellence.
- Benefits: Earn £12.86 per hour, enjoy free meals, and discounted stays at Hilton properties.
- Other info: Flexible hours and opportunities for personal development in the hospitality industry.
- Why this job: Be the first impression of a prestigious hotel and make guests feel special.
- Qualifications: Passion for luxury service, strong communication skills, and a warm personality.
The predicted salary is between 12 - 13 £ per hour.
Set within the heart of Edinburgh, The Caledonian Edinburgh invites guests into beautifully re-imagined bedrooms inspired by Scotland’s landscapes and heritage. We are seeking a Guest Services Agent to help deliver a seamless, refined experience from first arrival to final farewell.
The Person
- A polished and welcoming professional with a passion for luxury hospitality
- Naturally warm, confident and composed in all guest interactions
- Detail-orientated with strong communication and organisational skills
- Proactive, adaptable and calm under pressure
- Flexible to work across varied shifts, supporting hotel operations.
The Role
- Deliver a seamless, refined guest journey from arrival to departure
- Act as the first and lasting impression of The Caledonian Edinburgh
- Provide attentive, personalised front-of-house service
- Uphold the hotel’s luxury standards and brand values at all times
- Support the wider Front of House team in exceeding guest expectations.
Key Responsibilities
- Manage check-in and check-out with efficiency, discretion and warmth
- Respond promptly to guest enquiries, resolving requests professionally
- Maintain thorough knowledge of room categories, rates and promotions
- Maximise occupancy and revenue through confident upselling
- Follow all security, cash handling and health and safety procedures.
The Benefits
- Hourly Rate of £12.86
- Free and healthy meals when on duty.
- 50% off our Food & Beverage Venues – The Court & Caley Bar
- Discounted use of Leisure Facilities
- Go Hilton Team Member Travel Program, offering discounted room nights at all Hilton branded properties worldwide, starting at £45 per night
- Opportunities for your personal development within the Hotel Group Brand Portfolio
- Pension enrolment
- We can coach, train and develop you to help find your passion - whether it is exploring your first role or your next step in the exciting world of hospitality!
Why Join Us
At The Caledonian Edinburgh, you’ll be part of a team that values excellence, craftsmanship and genuine hospitality. With Klarent Hospitality, your career is supported by investment in people, diversity and long-term growth.
Luxury Guest Services Agent | Upsell & Front Desk employer: The Caledonian Edinburgh
At The Caledonian Edinburgh, we pride ourselves on fostering a vibrant work culture that champions excellence and genuine hospitality. As a Luxury Guest Services Agent, you will enjoy flexible hours, competitive pay, and exclusive benefits, including discounted travel and personal development opportunities within our esteemed hotel group. Join us in the heart of Edinburgh and be part of a team that values craftsmanship and invests in your growth, ensuring a rewarding career in the luxury hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Guest Services Agent | Upsell & Front Desk
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in hospitality. They might know about openings at places like The Caledonian Edinburgh that aren't advertised yet.
✨Tip Number 2
Practice your pitch! When you get the chance to meet someone from the hotel, be ready to share why you're the perfect fit for the Luxury Guest Services Agent role. Keep it warm and confident, just like the service you'll provide.
✨Tip Number 3
Show off your knowledge! Familiarise yourself with The Caledonian's offerings and values. When you chat with potential employers, drop in some insights about their luxury standards and how you can contribute to them.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Luxury Guest Services Agent | Upsell & Front Desk
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for luxury hospitality shine through. We want to see how you connect with guests and create memorable experiences, so share any relevant stories or examples that highlight your passion.
Tailor Your Application:Make sure to customise your CV and cover letter for the Guest Services Agent role. Highlight your communication skills and attention to detail, as these are key in delivering a refined guest journey. We appreciate when applicants take the time to align their experience with our values.
Be Professional Yet Warm:Your written application should reflect the polished and welcoming persona we’re looking for. Use a friendly tone while maintaining professionalism, as this will give us a glimpse of how you might interact with our guests.
Apply Through Our Website:We encourage you to submit your application directly through our website. This ensures it reaches us quickly and allows you to explore more about our team and the exciting opportunities at The Caledonian Edinburgh!
How to prepare for a job interview at The Caledonian Edinburgh
✨Know Your Luxury Hospitality
Familiarise yourself with the luxury hospitality sector, especially The Caledonian Edinburgh's unique offerings. Understand their brand values and how they deliver a refined guest experience. This knowledge will help you demonstrate your passion for the role.
✨Practice Upselling Techniques
Since upselling is a key part of the role, prepare by practising how to confidently suggest room upgrades or additional services. Think of ways to personalise your approach based on potential guest profiles, which will show your proactive attitude.
✨Showcase Your Communication Skills
During the interview, focus on your ability to communicate clearly and warmly. Use examples from past experiences where you’ve successfully handled guest interactions or resolved issues, highlighting your detail-oriented nature and calmness under pressure.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in a hospitality context. Prepare by thinking through how you would handle various guest situations, ensuring you convey your adaptability and commitment to exceeding expectations.
