In Room Dining Assistant

Job Ref: AM14971

Branch: The Caledonian Edinburgh

Location: The Caledonian, Edinburgh

Salary/Benefits: £12.21 Per Hour + Exclusive Benefits

Contract type: Casual

Hours: Part Time

Posted date: 10/11/2025

Closing date: 10/12/2025

Our Story

The Caledonian Edinburgh has embodied the best in Scottish hospitality for over a hundred years. Situated at the West End of Princes Street, this former Victorian railway hotel nestles in the shadow of Edinburgh Castle, within walking distance of Princes Street Gardens, the Royal Mile and Edinburgh’s Old Town, a UNESCO World Heritage Site. We are delighted to celebrate The Caledonian’s 120th anniversary in Scotland’s capital, proudly celebrating and sharing its stories, anecdotes and memories throughout the hotel and beyond. We would love for you to embark on the journey to our next chapter, the Caley Way!

Exclusive Benefits

• Hourly Rate of £12.21
• Free and healthy meals when on duty
• 50% off our Food & Beverage Venues – The Court & Caley Bar
• Discounted use of Leisure Facilities
• Stays in our hotels at discounted prices
• Go Hilton Recognition Platform
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&Cs apply
• 28 Days of Annual Leave, increasing with long service
• Flexibility to purchase additional holiday days
• Pension enrolment
• We can coach, train and develop you to find your passion – whether it’s exploring your first role or the next step in hospitality

The Role

We are seeking a dedicated and enthusiastic individual to join our prestigious hotel as an In-Room Dining Assistant. In this role, you will be integral in delivering a luxurious and personalized dining experience for our esteemed guests. From morning coffees to evening refreshments, you will contribute to ensuring each guest’s expectations are exceeded, always providing a memorable and seamless service. You will also be responsible for the presentation of welcome amenities for our most distinguished guests, ensuring their arrival is met with thoughtful detail and elegance. As part of a committed and knowledgeable team, you will work collectively to maintain our hotel’s outstanding reputation for guest satisfaction.

Experience in hospitality is not required; however, we seek candidates who demonstrate enthusiasm, curiosity, and a strong commitment to learning. We are dedicated to supporting your professional growth through comprehensive training and development opportunities.

Key Responsibilities

• Always uphold the highest standards of discretion and respect for guest privacy.
• Maintain punctual attendance, arriving in full uniform and adhering to established grooming standards.
• Accurately clock in and out at the start and end of each shift.
• Comply with all hygiene, health, and safety, fire regulations, and relevant hotel policies.
• Execute cleaning duties as assigned within food and beverage outlets.
• Adhere strictly to all brand and service standards established by the hotel.
• Attend all required training sessions and meetings during working hours.
• Support additional Food & Beverage outlets and operational departments when necessary.
• Exhibit flexibility in working a rotating schedule, including weekends and holidays.
• Perform additional duties as assigned by management.
• Conduct all responsibilities with a positive, courteous, and professional demeanour.
• Ensure all front and back‑of‑house areas are kept clean, organised, and presentable.
• Proactively address and resolve guest requests or concerns whenever possible.
• Attend shift briefings and provide thorough end‑of‑shift handovers.
• Offer assistance to guests in need, demonstrating initiative and care.

What We Desire / Qualifications

• A passion for delivering exceptional guest experiences.
• Outstanding communication skills and a consistently positive attitude.
• Strong teamwork and collaboration capabilities.
• Adaptability and resilience in a fast‑paced hospitality environment.
• A professional appearance and manner at all times.
• A proactive approach to challenges and a commitment to continuous improvement.

If you are enthusiastic about curating unforgettable guest experiences and are eager to contribute to our esteemed hospitality team, we invite you to apply for this exciting opportunity.