At a Glance
- Tasks: Deliver exceptional guest experiences from check-in to check-out.
- Company: Join The Caledonian Edinburgh, a historic hotel known for Scottish hospitality.
- Benefits: Enjoy competitive pay, free meals, discounts, and personal development opportunities.
- Other info: Full-time role with opportunities for growth in the hospitality industry.
- Why this job: Be part of a passionate team creating unforgettable luxury experiences.
- Qualifications: A positive attitude and a desire to learn are essential.
Join to apply for the Guest Services Agent role at The Caledonian Edinburgh.
Job Ref: AM14423
Location: The Caledonian, Edinburgh
Salary/Benefits: £12.36 Per Hour + Exclusive Benefits!
Contract type: Permanent
Hours: Full Time (40 Hours Per Week)
Posted date: 04/06/2025
Closing date: 06/07/2025
Our Story
The Caledonian Edinburgh has embodied the best in Scottish hospitality for over a hundred years. Situated at the West End of Princes Street, this former Victorian railway hotel nestles in the shadow of the Edinburgh Castle, within walking distance of Princes Street Gardens, the Royal Mile and Edinburgh's Old Town, a UNESCO World Heritage Site.
Located in the heart of Scotland's capital, we are proud to celebrate The Caledonian's stories, anecdotes and memories over the last 120 years in Edinburgh. We would love for you to embark on the journey to our next chapter, The Caley Way! We're delighted to be recruiting for our newly reimaged bedrooms and guest experience. At The Caledonian Edinburgh, the comfort of our guests is of paramount importance and this commitment is reflected in each guest room.
Exclusive Benefits
- Competitive Hourly Rate of £12.36
- Free and healthy meals when on duty.
- 50% off our Food & Beverage Venues – The Court & Caley Bar
- Discounted use of Leisure Facilities
- Stays in our hotels at discounted prices
- Go Hilton Recognition Platform
- Opportunities for your personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships – T&Cs apply
- 28 Days of Annual Leave, increasing with long service
- Flexibility to purchase additional holiday days
- Pension enrolment
The Role
As our Guest Services Agent, you will be an integral part of delivering an exceptional luxury experience, ensuring that each guest's journey is nothing short of extraordinary. Your role will be essential in shaping memorable moments for our guests from the very first welcome to the final farewell.
Here’s a glimpse into what your day may entail:
- Provide front office services for guests to contribute to an overall exceptional experience from check-in through check-out.
- Assist with and complete audits, as required.
- Achieve positive outcomes from guest queries in a timely and efficient manner.
- Ensure that both the Front of House Manager and Duty Managers are kept fully aware of any relevant feedback from guests and/or other departments.
- Attend appropriate training courses, when required, and be an integral part of the Day/Night Team's training and development efforts.
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties.
- Maximise room occupancy and use up-selling techniques to promote hotel services and facilities.
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
- Comply with hotel security, fire regulations and all health and safety legislation.
- Act in accordance with policies and procedures when working with front of house equipment and property management systems.
What Do We Desire
- A genuine passion for excellence and a continuous desire to learn and evolve.
- A proactive, positive approach with a natural ability to inspire and lead.
- A genuine commitment to delivering exceptional service for both our guests and team members.
- Flexible and adaptable to support the wider hotel as and when required.
Are you a warm, energetic and passionate individual with a genuine desire to create unforgettable experiences for our guests? If you are eager to be part of a team dedicated to delivering unparalleled luxury and exceptional service, we’d love to have you join us!
Guest Services Agent employer: The Caledonian Edinburgh
The Caledonian Edinburgh is an exceptional employer, offering a vibrant work culture steeped in over a century of Scottish hospitality. With competitive pay, exclusive benefits, and a commitment to employee growth through training and development opportunities, we ensure our team members thrive in their careers while enjoying the unique charm of working in the heart of Edinburgh. Join us to be part of a dedicated team that values excellence and creates unforgettable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Agent
✨Tip Number 1
Familiarise yourself with The Caledonian Edinburgh's history and values. Understanding the hotel's commitment to Scottish hospitality will help you connect with the team and demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in mock scenarios. This will prepare you for handling guest queries and complaints effectively, showcasing your proactive approach when you meet the hiring team.
✨Tip Number 3
Network with current or former employees of The Caledonian Edinburgh. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
✨Tip Number 4
Be ready to discuss your flexibility and adaptability. The role requires supporting various hotel functions, so highlighting your willingness to take on different tasks will show that you're a team player who can thrive in a dynamic environment.
We think you need these skills to ace Guest Services Agent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and hospitality. Use keywords from the job description, such as 'exceptional service' and 'guest experience', to demonstrate your fit for the role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for hospitality and your commitment to delivering exceptional service. Mention specific experiences where you went above and beyond for guests, aligning with The Caledonian's values.
Showcase Your Skills:In your application, emphasise skills that are crucial for a Guest Services Agent, such as communication, problem-solving, and adaptability. Provide examples of how you've successfully used these skills in previous roles.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is vital in the hospitality industry.
How to prepare for a job interview at The Caledonian Edinburgh
✨Show Your Passion for Hospitality
Make sure to express your genuine enthusiasm for the hospitality industry during the interview. Share any personal experiences that highlight your love for providing excellent service, as this role is all about creating memorable moments for guests.
✨Know the Hotel and Its History
Research The Caledonian Edinburgh and its rich history before your interview. Being knowledgeable about the hotel's background and its commitment to Scottish hospitality will demonstrate your interest in the position and help you connect with the interviewers.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific guest situations or challenges. Prepare examples from your past experiences where you successfully resolved issues or provided exceptional service, showcasing your problem-solving skills and adaptability.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the team culture, training opportunities, or the hotel's future plans. This shows your eagerness to be part of the team and your commitment to personal development within the company.
