Job Ref: AM15830
Branch: The Caledonian Edinburgh
Location: The Caledonian, Edinburgh
Salary/Benefits: £12.86 Per Hour + Exclusive Benefits
Contract type: Permanent
Hours: Part Time
Hours per week: 32 Hours Per Week
Posted date: 02/10/2026
Closing date: 02/11/2026
Set within the heart of Edinburgh, The Caledonian Edinburgh invites guests into beautifully re-imagined bedrooms inspired by Scotland’s landscapes and heritage. We are seeking a Guest Services Agent to help deliver a seamless, refined experience from first arrival to final farewell. This is a part-time contract of 32 hours, over 4 days.
The Person
A polished and welcoming professional with a passion for luxury hospitality
Naturally warm, confident and composed in all guest interactions
Detail-orientated with strong communication and organisational skills
Proactive, adaptable and calm under pressure
Flexible to work across varied shifts, supporting hotel operations.
The Role
Deliver a seamless, refined guest journey from arrival to departure
Act as the first and lasting impression of The Caledonian Edinburgh
Provide attentive, personalised front-of-house service
Uphold the hotel’s luxury standards and brand values at all times
Support the wider Front of House team in exceeding guest expectations.
Key Responsibilities
Manage check-in and check-out with efficiency, discretion and warmth
Respond promptly to guest enquiries, resolving requests professionally
Maintain thorough knowledge of room categories, rates and promotions
Maximise occupancy and revenue through confident upselling
Follow all security, cash handling and health and safety procedures.
The Benefits
Hourly Rate of £12.86
Free and healthy meals when on duty.
50% off our Food & Beverage Venues – The Court & Caley Bar
Discounted use of Leisure Facilities
Go Hilton Team Member Travel Program, offering discounted room nights at all Hilton branded properties worldwide, starting at £45 per night
Opportunities for your personal development within the Hotel Group Brand Portfolio
Fully funded apprenticeships – T&Cs apply
28 Days of Annual Leave, increasing with long service
Pension enrolment
We can coach, train and develop you to help find your passion - whether it is exploring your first role or your next step in the exciting world of hospitality!
Why Join Us
At The Caledonian Edinburgh, you’ll be part of a team that values excellence, craftsmanship and genuine hospitality. With Klarent Hospitality, your career is supported by investment in people, diversity and long-term growth.
Begin your journey with one of Edinburgh’s most iconic
Learn more:
Guest Service Agent employer: The Caledonian Edinburgh
The Caledonian Edinburgh is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With a focus on providing outstanding service in a luxury environment, team members enjoy unique benefits including travel opportunities and exclusive staff offers, making it a rewarding place to build a career in hospitality.
