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- Tasks: Deliver exceptional service, take orders, and create memorable experiences for guests.
- Company: The Caledonian Edinburgh is a historic hotel celebrating over 120 years of Scottish hospitality.
- Benefits: Enjoy £12.21 per hour, free meals, discounts, and opportunities for personal development.
- Why this job: Join a vibrant team in a prestigious setting and kickstart your career in hospitality.
- Qualifications: A warm, energetic attitude and a passion for excellent customer service are essential.
- Other info: Flexible hours with opportunities for growth and fully funded apprenticeships available.
Job Ref: AM14315
Branch: The Caledonian Edinburgh
Location: The Caledonian, Edinburgh
Salary/Benefits: £12.21 Per Hour + Exclusive Benefits
Contract type: Permanent
Hours: Full Time
Hours per week: 40 Hours Per Week
Posted date: 21/04/2025
Closing date: 23/05/2025
Our Story: The Caledonian Edinburgh has embodied the best in Scottish hospitality for over a hundred years. Situated at the West End of Princes Street, this former Victorian railway hotel nestles in the shadow of the Edinburgh Castle, within walking distance of Princes Street Gardens, the Royal Mile and Edinburgh's Old Town, a UNESCO World Heritage Site. We are delighted to celebrate The Caledonian's 120th anniversary in Scotland's capital, proudly celebrating and sharing its stories, anecdotes and memories throughout the hotel and beyond. We would love for you to embark on the journey to our next chapter, The Caley Way!
Our Management Company: As part of the Klarent Hospitality Portfolio, we are dedicated to offering our team excellent opportunities for growth and development. We take great pride in recognising and rewarding the hard work, commitment and long service of our exceptional team members. Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We nurture talent and smart investment to drive superior performance and growth.
Exclusive Benefits:
- Hourly Rate of £12.21
- Free and healthy meals when on duty.
- 50% off our Food & Beverage Venues The Court & Caley Bar
- Discounted use of Leisure Facilities
- Stays in our hotels at discounted prices
- Even free stays in our hotels as one of our rewards & recognition incentives, Opportunities for your personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships T&Cs apply
- 28 Days of Annual Leave, increasing with long service
- Flexibility to purchase additional holiday days
- Pension enrolment
We can coach, train and develop you to help find your passion - whether it is exploring your first role or your next step in the exciting world of hospitality.
The Role: As a Food and Beverage Host at The Court, your day will be an opportunity to deliver exceptional service in an elegant setting, where every detail matters. Here’s what a day with us might entail:
- You enjoy taking and delivering food and drinks orders, demonstrating exceptional levels of customer service, and creating memorable experiences for our guests and colleagues.
- Multifunctional Food and Beverage management and support allowing you to flex your skills in all Food and Beverage Outlets within the Hotel. This will cover and not exclusive to restaurants, bars, in room dining and conference and events, both early and late shifts.
- Ensure that all Food and Beverage bookings are managed and communicated across the Food and Beverage department in a timely manner.
- In depth knowledge of the booking system used within the Food and Beverage department.
- Ensure that all guests are called pre-arrival, and any specific requirements are communicated with the teams.
- Liaison with guests in the booking of private events within the Food and Beverage departments.
- Welcome guests in a polite and friendly manner, consistently demonstrating great customer service.
- Up-sell with latest departmental incentives.
- Carry out cleaning duties as assigned to you in any of the food and beverage outlets.
- As a Food and Beverage Host you will work 5 days per week, including, but not always, weekends and bank holidays.
What Do We Desire:
- Are you a warm, energetic and passionate individual eager to join a team of likeminded professionals? Then this is the role for you!
- A genuine passion for excellence and a continuous desire to learn and evolve.
- A proactive, positive approach with a natural ability to inspire and lead.
- A genuine commitment to delivering exceptional service for both our guests and team members.
- Flexible and adaptable to support the wider hotel as and when required.
Join us at The Caley and be part of a legacy of service excellence, while embarking on your own career journey in the vibrant world of hospitality. We can't wait to welcome you to our team!
Food & Beverage Host employer: The Caledonian Edinburgh
Contact Detail:
The Caledonian Edinburgh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Host
✨Tip Number 1
Familiarise yourself with The Caledonian's history and values. Understanding the hotel's legacy and commitment to Scottish hospitality will help you connect with the team and demonstrate your enthusiasm during any interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for guests in previous roles. This will highlight your passion for delivering exceptional service, which is crucial for a Food & Beverage Host.
✨Tip Number 3
Research the food and beverage offerings at The Court and Caley Bar. Being knowledgeable about their menu and any current promotions will allow you to engage more effectively with the interviewers and show your proactive approach.
✨Tip Number 4
Network with current or former employees of The Caledonian if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your application and potential interviews.
We think you need these skills to ace Food & Beverage Host
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Food & Beverage Host. Tailor your application to highlight relevant experiences that align with these expectations.
Craft a Personal Statement: Write a personal statement that reflects your passion for hospitality and customer service. Use specific examples from your past experiences to demonstrate how you embody the qualities they are looking for, such as warmth, energy, and a proactive approach.
Highlight Relevant Skills: Make sure to emphasise skills that are particularly relevant to the role, such as communication, multitasking, and knowledge of food and beverage service. Mention any experience with booking systems or event management if applicable.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at The Caledonian Edinburgh
✨Show Your Passion for Hospitality
Make sure to express your genuine enthusiasm for the hospitality industry during the interview. Share any personal experiences that highlight your love for providing excellent service, as this role is all about creating memorable experiences for guests.
✨Demonstrate Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Be ready to discuss how you handle difficult situations and ensure guest satisfaction, as this will be crucial for a Food & Beverage Host.
✨Familiarise Yourself with the Venue
Research The Caledonian Edinburgh and its offerings before the interview. Understanding the hotel's history, its dining options, and the overall atmosphere will show your commitment and help you answer questions more effectively.
✨Be Ready to Discuss Flexibility
Since the role requires working various shifts, including weekends and bank holidays, be prepared to discuss your availability and willingness to adapt. Highlight any previous experience in similar environments where flexibility was key.
