At a Glance
- Tasks: Deliver exceptional guest experiences from arrival to departure in a luxury hotel.
- Company: The Caledonian Edinburgh, a prestigious hotel known for its hospitality excellence.
- Benefits: Competitive hourly rate, free meals, discounts, and personal development opportunities.
- Other info: Flexible shifts with opportunities for growth in the exciting world of hospitality.
- Why this job: Join a passionate team and make lasting impressions on guests in a stunning setting.
- Qualifications: Strong communication skills, detail-oriented, and a passion for luxury hospitality.
The predicted salary is between 26700 - 26700 £ per year.
Set within the heart of Edinburgh, The Caledonian Edinburgh invites guests into beautifully re-imagined bedrooms inspired by Scotland’s landscapes and heritage. We are seeking a
Guest Services Agent to help deliver a seamless, refined experience from first arrival to final farewell.
The Person
- A polished and welcoming professional with a passion for luxury hospitality
- Naturally warm, confident and composed in all guest interactions
- Detail-orientated with strong communication and organisational skills
- Proactive, adaptable and calm under pressure
- Flexible to work across varied shifts, supporting hotel operations.
The Role
- Deliver a seamless, refined guest journey from arrival to departure
- Act as the first and lasting impression of The Caledonian Edinburgh
- Provide attentive, personalised front-of-house service
- Uphold the hotel’s luxury standards and brand values at all times
- Support the wider Front of House team in exceeding guest expectations.
Key Responsibilities
- Manage check-in and check-out with efficiency, discretion and warmth
- Respond promptly to guest enquiries, resolving requests professionally
- Maintain thorough knowledge of room categories, rates and promotions
- Maximise occupancy and revenue through confident upselling
- Follow all security, cash handling and health and safety procedures.
The Benefits
- Hourly Rate of £12.86
- Free and healthy meals when on duty.
- 50% off our Food & Beverage Venues – The Court & Caley Bar
- Discounted use of Leisure Facilities
- Go Hilton Team Member Travel Program, offering discounted room nights at all Hilton branded properties worldwide, starting at £45 per night
- Opportunities for your personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships – T&Cs apply
- 28 Days of Annual Leave, increasing with long service
- Pension enrolment
- We can coach, train and develop you to help find your passion - whether it is exploring your first role or your next step in the exciting world of hospitality!
- Why Join Us
At The Caledonian Edinburgh, you’ll be part of a team that values excellence, craftsmanship and genuine hospitality.
With Klarent Hospitality, your career is supported by investment in people, diversity and long-term growth.
Begin your journey with one of Edinburgh’s most iconic
Learn more
www. klarenthospitality. com/careers
Guest Service Agent in Edinburgh employer: The Caledonian Edinburgh
The Caledonian Edinburgh is an exceptional employer, offering a vibrant work culture where attention to detail and pride in one's work are highly valued. Employees enjoy competitive pay, healthy meals during shifts, and access to discounted leisure facilities, alongside ample opportunities for personal development within one of Edinburgh's premier hotels.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Agent in Edinburgh
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Caledonian Edinburgh. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Caledonian Edinburgh
Don't be shy about reaching out to The Caledonian Edinburgh directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Service Agent in Edinburgh
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Caledonian Edinburgh and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Caledonian Edinburgh
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
