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For Companies At a Glance
- Tasks: Be the friendly face of our hotel, helping guests with their reservations.
- Company: Join The Caledonian Edinburgh, a luxury hotel with a rich heritage.
- Benefits: Earn £12.36 per hour plus exclusive perks and benefits.
- Why this job: Make guests smile while working in a supportive and dynamic team.
- Qualifications: Great communication skills and a passion for guest service.
- Other info: Flexible part-time hours with opportunities to learn and grow.
The predicted salary is between 12 - 16 £ per hour.
At The Caledonian Edinburgh, the guest journey begins long before arrival. We are seeking a Casual Reservations Agent to create exceptional first impressions, offering personalised guidance and luxury-standard service that reflects the heritage and elegance of the “Caley.”
The Person
- Warm, engaging and passionate about delivering exceptional guest service
- A strong communicator with excellent written and verbal skills
- Positive, friendly and caring, with a natural desire to make guests smile
- Ambitious, hardworking and confident working as part of a supportive team
- Eager to learn - previous OnQ PM experience is advantageous but not essential
The Role
- Serve as the first point of contact for many of our guests, offering expert and personalised reservation support
- Provide accurate information, capture guest details and ensure all bookings reflect guest needs
- Maximise revenue through upselling and department incentives
Casual Reservations Agent employer: The Caledonian Edinburgh
Contact Detail:
The Caledonian Edinburgh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Reservations Agent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Caledonian Edinburgh. Understand their values and what makes them unique. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! As a Casual Reservations Agent, you'll need to be warm and engaging. Try role-playing common scenarios with a friend or family member to boost your confidence and refine your approach to guest interactions.
✨Tip Number 3
Show off your personality! When you apply through our website, make sure your application reflects your friendly and caring nature. Use your cover letter to share a personal story about a time you made someone smile – it’ll help you stand out!
✨Tip Number 4
Be ready to upsell! Think about how you can maximise revenue while providing exceptional service. Prepare some ideas on how you could suggest upgrades or additional services during your interview – it shows you're proactive and ready to contribute to the team!
We think you need these skills to ace Casual Reservations Agent
Some tips for your application 🫡
Show Your Personality: When writing your application, let your warm and engaging personality shine through. We want to see how passionate you are about delivering exceptional guest service, so don’t be afraid to share a bit about yourself!
Tailor Your Application: Make sure to tailor your application to the role of Casual Reservations Agent. Highlight your communication skills and any relevant experience that showcases your ability to provide personalised guidance and support.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that make it easy for us to see your strengths and how they align with our needs at The Caledonian Edinburgh.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Caledonian Edinburgh.
How to prepare for a job interview at The Caledonian Edinburgh
✨Show Your Warmth
As a Casual Reservations Agent, your ability to create a warm and engaging atmosphere is key. Practice your friendly greetings and ensure you convey genuine enthusiasm for helping guests. Remember, first impressions matter!
✨Communicate Clearly
Strong communication skills are essential for this role. During the interview, focus on articulating your thoughts clearly and confidently. You might want to prepare examples of how you've effectively communicated with customers in the past.
✨Demonstrate Your Passion for Service
The Caledonian values exceptional guest service, so be ready to share stories that highlight your passion for making guests smile. Think about times when you went above and beyond to help someone and how that reflects your dedication.
✨Be Ready to Upsell
Maximising revenue through upselling is part of the job. Prepare to discuss strategies you've used in previous roles to encourage additional purchases or services. This shows you're not just focused on taking bookings but also on enhancing the guest experience.