At a Glance
- Tasks: Deliver exceptional guest experiences from arrival to departure in a luxury hotel.
- Company: Join The Caledonian Edinburgh, a prestigious hotel known for its excellence.
- Benefits: Earn £12.86 per hour, enjoy free meals, and discounted stays at Hilton properties.
- Other info: Flexible hours with opportunities for personal development in the hospitality industry.
- Why this job: Be the first impression of a luxury hotel and make guests feel special.
- Qualifications: Passion for hospitality, strong communication skills, and a warm personality.
The predicted salary is between 26700 - 26700 £ per year.
Branch: The Caledonian Edinburgh
Location: The Caledonian, Edinburgh
Salary/Benefits: £12.86 Per Hour + Exclusive Benefits
Contract type: Casual
Hours: Part Time
Hours per week: Flexible Hours
Posted date: 22/05/2026
Closing date: 24/06/2026
Set within the heart of Edinburgh, The Caledonian Edinburgh invites guests into beautifully re-imagined bedrooms inspired by Scotland’s landscapes and heritage. We are seeking a Guest Services Agent to help deliver a seamless, refined experience from first arrival to final farewell.
The Person
- A polished and welcoming professional with a passion for luxury hospitality
- Naturally warm, confident and composed in all guest interactions
- Detail-orientated with strong communication and organisational skills
- Proactive, adaptable and calm under pressure
- Flexible to work across varied shifts, supporting hotel operations.
The Role
- Deliver a seamless, refined guest journey from arrival to departure
- Act as the first and lasting impression of The Caledonian Edinburgh
- Provide attentive, personalised front-of-house service
- Uphold the hotel’s luxury standards and brand values at all times
- Support the wider Front of House team in exceeding guest expectations.
Key Responsibilities
- Manage check-in and check-out with efficiency, discretion and warmth
- Respond promptly to guest enquiries, resolving requests professionally
- Maintain thorough knowledge of room categories, rates and promotions
- Maximise occupancy and revenue through confident upselling
- Follow all security, cash handling and health and safety procedures.
The Benefits
- Hourly Rate of £12.86
- Free and healthy meals when on duty.
- 50% off our Food & Beverage Venues – The Court & Caley Bar
- Discounted use of Leisure Facilities
- Go Hilton Team Member Travel Program, offering discounted room nights at all Hilton branded properties worldwide, starting at £45 per night
- Opportunities for your personal development within the Hotel Group Brand Portfolio
- Pension enrolment
- We can coach, train and develop you to help find your passion - whether it is exploring your first role or your next step in the exciting world of hospitality!
Why Join Us
At The Caledonian Edinburgh, you’ll be part of a team that values excellence, craftsmanship and genuine hospitality. With Klarent Hospitality, your career is supported by investment in people, diversity and long-term growth.
Begin your journey with one of Edinburgh’s most iconic.
Learn more: www.klarenthospitality.com/careers
Casual Guest Service Agent employer: The Caledonian Edinburgh
At The Caledonian Edinburgh, we pride ourselves on fostering a vibrant work culture that champions excellence and genuine hospitality. As a Casual Guest Service Agent, you will enjoy flexible hours, competitive pay, and exclusive benefits such as discounted travel and personal development opportunities within our esteemed hotel group. Join us in delivering unforgettable experiences in one of Edinburgh's most iconic settings, where your passion for luxury service will be nurtured and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Guest Service Agent
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with The Caledonian's unique offerings and services. This way, when you chat with the team, you can show off your knowledge and passion for luxury hospitality.
✨Tip Number 2
Practice your warm and welcoming approach! Role-play common guest interactions with a friend or family member. This will help you feel more confident and composed when it comes to making that first impression.
✨Tip Number 3
Be proactive during your interview! Think of ways you can exceed guest expectations and share those ideas. Showing initiative can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the time to engage with us directly.
We think you need these skills to ace Casual Guest Service Agent
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Application:Make sure to tailor your application to the role of Casual Guest Service Agent. Highlight your relevant experience and skills that match the job description, especially your attention to detail and communication skills.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the important bits!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Caledonian Edinburgh.
How to prepare for a job interview at The Caledonian Edinburgh
✨Know the Hotel Inside Out
Before your interview, take some time to research The Caledonian Edinburgh. Familiarise yourself with its history, services, and unique features. This will not only impress the interviewers but also help you answer questions more confidently.
✨Showcase Your People Skills
As a Guest Service Agent, your ability to connect with guests is crucial. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to make someone’s experience special.
✨Dress the Part
First impressions matter, especially in luxury hospitality. Dress smartly and professionally for your interview. Aim for a polished look that reflects the hotel’s standards, showing that you understand the importance of presentation in this role.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, like a difficult guest or a busy check-in period. Practice your responses to these scenarios, demonstrating your problem-solving skills and ability to stay calm under pressure.
