At a Glance
- Tasks: Create unforgettable guest experiences with tailored recommendations and expert local knowledge.
- Company: Join The Caledonian Edinburgh, a luxury hotel known for its exceptional service.
- Benefits: Earn £12.71 per hour, enjoy free meals, and discounts on food and leisure facilities.
- Other info: Flexible shifts, including evenings and weekends, with opportunities for growth in hospitality.
- Why this job: Be part of a passionate team that values excellence and genuine hospitality.
- Qualifications: Engaging personality, knowledge of Edinburgh, and a commitment to guest satisfaction.
The predicted salary is between 12 - 13 £ per hour.
At The Caledonian Edinburgh, our Concierge team curates personalised, memorable experiences that enrich every guest’s stay. We are seeking a Casual Concierge Porter to deliver refined service, expert local knowledge and a warm, professional welcome.
The Person
- Naturally engaging with a passion for delivering personalised luxury service
- Knowledgeable about Edinburgh and confident in making recommendations
- Professional, well-presented and guest-focused at all times
- Proactive, organised and attentive to detail
- Flexible to work varied shifts, including evenings and weekends.
The Role
- Create memorable guest experiences through tailored recommendations
- Act as a key connection between guests and hotel services
- Support arrivals, departures and guest requests with efficiency and care
- Represent the hotel’s luxury standards and brand values
- Work collaboratively with Front Office and Guest Relations teams.
Key Responsibilities
- Provide expert recommendations on dining, attractions and events
- Manage guest requests promptly and professionally
- Build rapport and anticipate guest needs, including VIPs
- Maintain up-to-date knowledge of hotel offerings and local area
- Adhere to all service, safety and confidentiality standards.
The Benefits
- Hourly rate of £12.71
- Free and healthy meals when on duty.
- 50% off our Food & Beverage Venues – The Court & Caley Bar
- Discounted use of Leisure Facilities
- Go Hilton Team Member Travel Program, offering discounted room nights at all Hilton branded properties worldwide, starting at £45 per night
- We can coach, train and develop you to help find your passion - whether it is exploring your first role or your next step in the exciting world of hospitality!
Why Join Us
At The Caledonian Edinburgh, you’ll be part of a team that values excellence, craftsmanship and genuine hospitality. With Klarent Hospitality, your career is supported by investment in people, diversity and long-term growth. Begin your journey with one of Edinburgh’s most iconic hotels.
Casual Concierge employer: The Caledonian Edinburgh
The Caledonian Edinburgh is an exceptional employer, offering a vibrant work culture where attention to detail and pride in one's work are highly valued. Employees enjoy competitive pay, healthy meals during shifts, and access to discounted leisure facilities, alongside ample opportunities for personal development within one of Edinburgh's premier hotels.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Concierge
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at The Caledonian Edinburgh and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Casual Concierge
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at The Caledonian Edinburgh that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at The Caledonian Edinburgh.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at The Caledonian Edinburgh get a sense of who you are beyond your experience!
How to prepare for a job interview at The Caledonian Edinburgh
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at The Caledonian Edinburgh and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
