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For Companies At a Glance
- Tasks: Drive partner success and manage client relationships in the fashion industry.
- Company: Join The Business of Fashion, a leader in talent and employer branding.
- Benefits: Inclusive culture, career growth, and opportunities to make an impact.
- Other info: Work in a fast-paced environment with global collaboration opportunities.
- Why this job: Be part of a dynamic team shaping the future of fashion careers.
- Qualifications: Experience in account management and a passion for the fashion industry.
The predicted salary is between 40000 - 50000 ÂŁ per year.
The Business of Fashion is seeking a driven, passionate, and ambitious Senior Customer Success Associate to help grow and manage its BoF Careers partners. With a background in client services and account management, you will help BoF continue to expand and manage our global careers platform, which connects the world’s best talent in the fashion industry. You will be on an upward curve of your career, thriving in a fast-paced environment and possessing a meticulous eye for detail. This is an exciting opportunity to join an incredible team with the overall goal of becoming the global leader in the talent and employer branding space for the fashion and beauty industries.
What We Need You To Do
- As an integral part of the BoF Commercial team, you will drive the “Value Realisation” phase for our partners, ensuring they achieve maximum ROI from their subscriptions.
- Onboarding & Account Management: Lead successful client onboarding and strategic management for BoF Careers partners, ensuring high engagement with platform tools.
- Growth & Retention: Manage growth planning and “Value Realisation” for key accounts to ensure long-term retention and partnership expansion.
- Performance Reporting: Customise and deliver data‑driven performance reports (using GA4 and platform analytics) to demonstrate the reach and impact of partner campaigns.
- Employer Branding Project Management: Act as the primary liaison within the “Golden Triangle” – coordinating between Content Strategy, Business Development, and the Partner – to project manage and deliver high‑impact employer branding articles and campaigns.
- Social Media Management: Organise and schedule partner promotions across a variety of channels (LinkedIn, Instagram, Newsletters) to amplify employer brand storytelling and job visibility.
- Product Advocacy: Educate clients on new platform features and facilitate feedback loops between partners and the Product team to inform future developments.
- Operational Excellence: Use Salesforce to manage the customer journey, ensuring all task flows and playbooks are executed accurately to maintain a seamless partner experience, and troubleshoot issues with a high sense of urgency.
- Onboarding & Engagement Outreach: Provide successful client onboarding and strategic account management for BoF Careers partners. Develop and manage a robust client outreach programme to maintain high‑touch relationships.
- International Collaboration: Liaise with our international teams to align on best practices and share global client feedback.
Who You Are
- You are a highly professional customer success specialist with a strong background in account management and exposure to business development.
- You possess excellent judgment and a natural ability to build professional relationships.
- You understand the “Employer of Choice” positioning and how to elevate a brand’s presence within the fashion ecosystem.
- Collaboration: Excellent collaboration skills; you are comfortable working cross‑functionally with BD, Content Strategy, Marketing, Product, and Finance.
- Project Management: Proven experience managing timelines and deliverables for branded content or marketing initiatives.
- Technical Proficiency: Professional experience using Salesforce, specifically regarding customer journey task flows and the execution of success playbooks.
- Communication: Exceptional written and verbal communication skills with a flair for professional storytelling.
- Organisation: Meticulous attention to detail and the ability to multitask in a high‑pressure, deadline‑driven environment.
- Reliability: Proven track record of being reliable, consistent, and results‑oriented.
- Industry Knowledge: A genuine interest in and knowledge of the global fashion, luxury, and beauty industries.
You’ll Know You’re Successful When…
- Retention: BoF Careers partner retention remains high, and “at‑risk” accounts are successfully turned around through proactive intervention.
- Project Delivery: Employer branding articles are delivered on time, meeting both BoF’s high editorial standards and the partner's strategic goals.
- Platform Engagement: Partners are actively utilising their unlimited job listings and company pages to their full potential.
- Data Integrity: Salesforce records and customer journey stages are accurately maintained, providing a clear view of account health at all times.
Senior Customer Success Associate (BoF Careers) employer: The Business of Fashion
Contact Detail:
The Business of Fashion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Associate (BoF Careers)
✨Tip Number 1
Network like a pro! Reach out to people in the fashion industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely excited about what they do!
✨Tip Number 3
Practice your storytelling skills. Be ready to share your experiences in a way that highlights your achievements and how they relate to the role you're applying for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Senior Customer Success Associate (BoF Careers)
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for the fashion industry shine through! Share any relevant experiences or insights that demonstrate your enthusiasm and understanding of the sector. We want to see that you’re not just looking for a job, but that you genuinely care about making an impact in this space.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight the skills and experiences that align with the Senior Customer Success Associate role. Use keywords from the job description to show us you’ve done your homework and understand what we’re looking for. A little effort goes a long way!
Be Clear and Concise: We appreciate clarity! When writing your application, keep it straightforward and to the point. Avoid jargon and fluff; instead, focus on showcasing your achievements and how they relate to the role. Remember, we’re looking for someone who can communicate effectively, so let your writing reflect that.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised, so we can focus on finding the right fit for our team.
How to prepare for a job interview at The Business of Fashion
✨Know Your Stuff
Before the interview, dive deep into The Business of Fashion and its BoF Careers platform. Understand their mission, values, and recent developments in the fashion industry. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Client Management Skills
Prepare specific examples from your past experiences that highlight your account management and client services skills. Think about times when you successfully onboarded clients or turned around at-risk accounts. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Data-Driven
Since the role involves performance reporting and using analytics tools, be ready to discuss how you've used data to drive decisions in previous roles. Familiarise yourself with GA4 and Salesforce, and be prepared to explain how you’ve leveraged these tools to enhance customer success.
✨Emphasise Collaboration
The job requires working cross-functionally, so highlight your collaboration skills. Share examples of how you've worked with different teams, like marketing or product development, to achieve common goals. This will demonstrate your ability to thrive in a fast-paced environment and contribute to the team’s success.