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- Tasks: Resolve client inquiries and complaints while negotiating effectively.
- Company: Leading recruitment agency with a focus on client satisfaction.
- Benefits: Cycle-to-work scheme, free parking, and growth opportunities.
- Why this job: Join a dynamic team and make a real difference in client retention.
- Qualifications: Strong negotiation skills and ability to manage a busy workload.
- Other info: Professional work environment with excellent career advancement potential.
The predicted salary is between 28800 - 43200 £ per year.
A leading recruitment agency seeks a Retentions Specialist in Wrexham to handle customer inquiries and resolve complaints effectively. The candidate should possess strong negotiation skills, be able to manage a busy workload using an internal CRM system, and communicate well with clients.
This role offers a professional work environment with growth opportunities and various benefits including a cycle-to-work scheme and free parking.
Retention Specialist: Resolve, Negotiate & Retain Clients in Wrexham employer: The Business Connection
Contact Detail:
The Business Connection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retention Specialist: Resolve, Negotiate & Retain Clients in Wrexham
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your negotiation skills before the interview. Role-play with a friend or use online resources to sharpen your techniques. Being able to demonstrate these skills in real-time can really set you apart from other candidates.
✨Tip Number 3
Prepare some thoughtful questions to ask during the interview. This shows that you're engaged and serious about the role. Plus, it gives you a chance to assess if the company is the right fit for you too!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Retention Specialist: Resolve, Negotiate & Retain Clients in Wrexham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your negotiation skills and experience in handling customer inquiries. We want to see how you’ve resolved complaints effectively in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Retention Specialist role. Share your passion for client communication and how you can manage a busy workload with ease.
Showcase Your CRM Experience: If you’ve worked with any internal CRM systems before, make sure to mention it! We love candidates who can hit the ground running, so let us know how you’ve used these tools to enhance client relationships.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at The Business Connection
✨Know Your Stuff
Before the interview, make sure you understand the role of a Retention Specialist. Brush up on customer service principles, negotiation techniques, and how to effectively resolve complaints. Familiarise yourself with the company’s values and how they align with your approach to client retention.
✨Showcase Your Skills
Prepare specific examples from your past experiences that highlight your negotiation skills and ability to manage a busy workload. Think of situations where you successfully resolved client issues or improved retention rates. This will demonstrate your capability to handle the responsibilities of the role.
✨Get Comfortable with CRM Systems
Since the job involves using an internal CRM system, it’s a good idea to familiarise yourself with common CRM tools. If you have experience with any specific systems, be ready to discuss how you used them to enhance client relationships and streamline processes.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, growth opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if the company is the right fit for you.
