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- Tasks: Handle customer queries and negotiate to retain valued clients.
- Company: Market leader in the Northwest and West Midlands with a modern office culture.
- Benefits: £26,000 salary, no weekends, dress down Fridays, and growth opportunities.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Experience in customer service, strong negotiation skills, and problem-solving abilities.
- Other info: Enjoy regular social events and a supportive work environment.
The predicted salary is between 20800 - 31200 £ per year.
£26,000pa, Wrexham - Monday to Friday
Our client is a market leader in their sector who span the entirety of the Northwest and West Midlands. The work environment and benefits include:
- Modern air conditioned office setting
- Easily commutable from surrounding areas
- On site free company car parking
- Dress down Friday
- Office hours of work - no weekends
- Growth opportunities
- Cycle to work scheme
- Tech scheme
- Regular social events
Responsibilities
- Handling inbound calls from customers with account queries.
- Ability to problem solve and make decisions independently.
- Ability to work both individually and as part of a team.
- Collaborate with internal teams to ensure seamless delivery of services to customers.
- Be confident in your ability to make decisions and provide an appropriate resolution to customer enquiries.
- Ability to manage a very busy workload through an internal CRM system.
- Discuss contract matters using negotiation skills to retain our clients valued customers.
Qualifications / Requirements
- The successful candidate will have recent experience in a similar role, finding solutions, and working in a fast-paced busy environment with strong negotiation, problem solving and customer service skills.
- Excellent communication, inter-personal and IT skills are a must with an ability to organise and prioritise workloads to meet deadlines.
Notes on application
Unfortunately, due to time restrictions we cannot respond to every applicant; in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.
Equal Opportunity
We are an equal opportunities agency and welcome applicants from all backgrounds.
We are acting on behalf of the client as an Employment Agency in relation to this vacancy.
Retentions Specialist employer: The Business Connection
Contact Detail:
The Business Connection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retentions Specialist
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being a Retentions Specialist with them.
✨Tip Number 2
Practice your negotiation skills! Since you'll be discussing contract matters, role-play with a friend or use online resources to sharpen your ability to handle objections and retain customers effectively.
✨Tip Number 3
Be ready to showcase your problem-solving abilities. Think of examples from your past experience where you successfully resolved customer issues. This will demonstrate your capability to manage a busy workload and make decisions independently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for talented individuals like you to join our team!
We think you need these skills to ace Retentions Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and problem-solving. We want to see how you've handled similar roles before, so don’t be shy about showcasing your skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Retentions Specialist role. Be sure to mention your negotiation skills and how you can help retain valued customers.
Show Off Your Communication Skills: Since this role involves handling customer queries, we need to see your excellent communication skills in action. Whether it’s in your CV or cover letter, make sure you convey your ability to connect with people effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at The Business Connection
✨Know Your Stuff
Before the interview, make sure you understand the role of a Retentions Specialist. Familiarise yourself with common customer service scenarios and think about how you would handle them. This will show that you're proactive and ready to tackle the challenges of the job.
✨Show Off Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully resolved customer issues. Be ready to discuss how you approached the problem, what steps you took, and the outcome. This will demonstrate your ability to think on your feet and make decisions independently.
✨Practice Your Negotiation Techniques
Since negotiation is key in retaining customers, brush up on your negotiation skills. Think of a few strategies you can use to persuade customers to stay. Role-playing with a friend can help you feel more confident when discussing contract matters during the interview.
✨Be Yourself and Communicate Clearly
During the interview, let your personality shine through! Good communication is essential for this role, so practice speaking clearly and confidently. Remember to listen actively to the interviewer’s questions and respond thoughtfully to show that you’re engaged and interested.
