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For Companies At a Glance
- Tasks: Resolve customer complaints and ensure satisfaction through effective communication.
- Company: Market leader in the Northwest and West Midlands with a strong team culture.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Experience in customer service, strong negotiation skills, and problem-solving abilities.
- Other info: Fast-paced role with potential for career advancement.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Retentions Specialist
£26,000pa
Wrexham – Monday to Friday
Our client is a market leader in their sector who span the entirety of the Northwest and West Midlands. The work environment and benefits include modern air conditioned office setting, easily commutable from surrounding areas, on site free company car parking, dress down Friday, office hours of work – no weekends, growth opportunities, cycle to work scheme, tech scheme and regular social events.
They are looking for a Retentions Specialist to join their team. The successful Retentions Specialist will liaise with customers to resolve any complaints and disputes to find suitable solutions in a timely manner.
Responsibilities
- Handling inbound calls from customers with account queries.
- Ability to problem solve and make decisions independently.
- Ability to work both individually and as part of a team. Collaborate with internal teams to ensure seamless delivery of services to customers.
- Be confident in your ability to make decisions and provide an appropriate resolution to customer enquiries.
- Ability to manage a very busy workload through an internal CRM system.
- Discuss contract matters using negotiation skills to retain our clients valued customers.
Qualifications
The successful candidate will have recent experience in a similar role, finding solutions, and working in a fast-paced busy environment with strong negotiation, problem solving and customer service skills. Excellent communication, inter-personal and IT skills are a must with an ability to organise and prioritise workloads to meet deadlines.
We are an equal opportunities agency and welcome applicants from all backgrounds. We are acting on behalf of the client as an Employment Agency in relation to this vacancy.
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Retentions Specialist employer: The Business Connection
Contact Detail:
The Business Connection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retentions Specialist
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach during interviews and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your negotiation skills! Since the role involves discussing contract matters, try role-playing scenarios with friends or family. This will boost your confidence and prepare you for those tricky conversations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation. It shows good manners and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retentions Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Retentions Specialist role. Highlight your experience in customer service, problem-solving, and negotiation skills. We want to see how you can bring value to our team!
Showcase Your Skills: In your application, don’t just list your skills—show us how you've used them! Give examples of how you've resolved customer complaints or managed a busy workload. This helps us see you in action!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s quick and easy, and we’ll have all your details in one place to review your application thoroughly!
How to prepare for a job interview at The Business Connection
✨Know Your Stuff
Before the interview, make sure you understand the company and its services. Familiarise yourself with their customer retention strategies and think about how your experience aligns with their needs. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Off Your Problem-Solving Skills
Prepare examples from your past roles where you've successfully resolved customer complaints or disputes. Be ready to discuss your thought process and the steps you took to find a solution. This will demonstrate your ability to handle similar situations in the new role.
✨Practice Your Negotiation Techniques
Since negotiation is key for a Retentions Specialist, think of scenarios where you've had to negotiate with customers or colleagues. Practise articulating your approach and the outcomes. This will help you convey your skills effectively during the interview.
✨Stay Organised and Prioritise
Given the busy nature of the role, be prepared to discuss how you manage your workload. Share specific tools or methods you use to stay organised, especially if you have experience with CRM systems. This will show that you can handle the demands of the job.
