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- Tasks: Handle customer queries and ensure satisfaction through effective communication.
- Company: Join a progressive company with 25 years of industry-leading experience.
- Benefits: Enjoy 23 days holiday, healthcare cashback, and career growth opportunities.
- Why this job: Make a real difference in customer service while working in a modern office.
- Qualifications: 2 years of phone-based customer service experience and excellent communication skills.
- Other info: Hybrid work model with a supportive team environment.
The predicted salary is between 21000 - 30000 £ per year.
A fantastic opportunity for a Customer Service Advisor to join a progressive, innovative company with 25 years’ industry leading experience. Based within exceptional, modern offices, the Customer Service Advisor will be rewarded with:
- 23 days’ holiday, increasing with service to 30 days
- Quarterly staff awards and long service rewards
- Company events
- Free onsite parking
- A healthcare cashback scheme
- Life assurance
- Genuine career opportunities
Working on a hybrid basis, the Customer Service Advisor will work 37.5 hours a week, between the hours of 8am and 6pm Monday to Friday.
Responsibilities:
- Answer telephone queries which range in urgency and complexity
- Liaise with other teams to provide a satisfactory response to all queries or complaints
- Accurately update the internal database to track and record all customer communications
- Organise call backs at requested times
- Maintain a weekly/monthly call log system
- Undertake training as required and take part in team meetings to share learning and improve processes
Qualifications:
- A minimum of 2 years’ phone-based customer service experience
- A customer driven approach to all tasks, aiming for a first call resolution every time
- Excellent communication skills, with the ability to liaise with customers, suppliers and colleagues effectively
- Team support skills with the ability to work collaboratively as well as independently
- Results-driven with a focus on achieving goals and objectives
- Take ownership of a query and deliver on promises made
- IT skills in MS Office – particularly Excel and Word
To apply for the role, or to gain more details, contact Pam on 01244 455477 or pam@tbc-recruit.com.
We are an equal opportunities agency and welcome applicants from all backgrounds.
Customer Service Advisor (Hybrid) in Ellesmere Port employer: The Business Connection
Contact Detail:
The Business Connection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Hybrid) in Ellesmere Port
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling calls, try role-playing with a friend or family member. Focus on being clear, friendly, and solution-oriented – just like you'd need to be on the job.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and helps you figure out if the company is the right fit for you. Think about what you want to know about their customer service approach or team dynamics.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Advisor (Hybrid) in Ellesmere Port
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your phone-based customer service experience and any relevant achievements to catch our eye!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Advisor role. Be sure to mention your customer-driven approach and how you aim for first call resolution.
Show Off Your Communication Skills: Since communication is key in this role, make sure your application showcases your excellent communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at The Business Connection
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor inside out. Familiarise yourself with common customer service scenarios and think about how you would handle them. This will help you demonstrate your experience and problem-solving skills during the interview.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. You might want to prepare examples of how you've effectively communicated with customers in the past, especially in challenging situations. This will show that you can handle queries and complaints with ease.
✨Highlight Teamwork and Independence
The job requires both teamwork and the ability to work independently. Think of specific instances where you've successfully collaborated with colleagues or taken ownership of a task on your own. Sharing these experiences will illustrate that you're adaptable and can thrive in a hybrid working environment.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
