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- Tasks: Provide top-notch customer service through calls, order input, and technical support.
- Company: Join a global leader in customer experience at their modern UK headquarters.
- Benefits: Enjoy 23 days holiday, pension scheme, private medical insurance, and free on-site parking.
- Why this job: Be part of a dynamic team focused on innovation and customer satisfaction.
- Qualifications: Excellent communication skills and a proactive attitude are essential; customer service experience preferred.
- Other info: Flexible working hours with overtime pay for Saturday shifts.
The predicted salary is between 19600 - 29200 £ per year.
Customer Service Advisor
Location: Wrexham
Salary: £24,600
The Customer Service Advisor will be joining a global organisation, based within their modern UK headquarters. The company prides itself on maximising the latest technology, knowledge, and business approach to deliver a first-class customer experience.
You will be rewarded with 23 days holidays, plus Bank Holidays; company pension scheme; private medical insurance and life assurance; staff canteen and free on-site parking.
Role Purpose: The purpose of the role is to provide first-class customer service to loyal and valued customers, through proactive calls, input of orders, and answering technical queries should they arise.
Working Hours: Monday to Friday 8.45am-5.15pm or 9am – 5.30pm with 1 in 6 Saturdays paid at overtime.
Main Responsibilities:
- To ensure KPI for incoming calls is reached.
- Proactively manage the account, ensuring that delayed orders and breakages are chased and communicated effectively and accurately to customers.
- Liaising with Section Leader to ensure that any complaints are dealt with effectively and in a timely manner.
- To answer technical questions relating to products.
- Communicate product/service/promotions prior to launch.
- Ensure that all orders are input on the same day as received.
- Through proactive retention calls to actively encourage non-active customers/potential customers to return.
- Proactively keep up to date with both the company and competitors’ product and service offer.
- To provide support with data entry of orders.
Qualifications/Experience/Skills:
- Excellent telephone manner.
- Experience of dealing with customers.
- Experience of problem solving.
- Computer skills, able to pick up new systems quickly.
- Flexibility.
- Excellent written and oral communication skills.
- Strong organisational ability.
- Focused, self-motivated, and pro-active.
- Willingness to go “the extra mile” and to learn new skills.
- Team working.
- Results driven.
We are an equal opportunities agency and welcome applicants from all backgrounds.
We are acting on behalf of the client as an Employment Agency in relation to this vacancy.
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Customer Service Advisor employer: The Business Connection
Contact Detail:
The Business Connection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will not only help you answer technical queries but also demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Practice your telephone skills. Since excellent telephone manner is crucial for this position, consider role-playing scenarios with friends or family to enhance your communication and problem-solving abilities.
✨Tip Number 3
Research common customer service challenges and solutions. Being prepared with examples of how you've handled difficult situations in the past can set you apart from other candidates.
✨Tip Number 4
Show your enthusiasm for teamwork. Highlighting your ability to work well with others and your willingness to go the extra mile can resonate well with the hiring team, as collaboration is key in customer service roles.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise skills such as problem-solving, communication, and organisational abilities that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service. Mention specific examples of how you've gone the extra mile for customers in previous roles.
Highlight Technical Skills: Since the role involves answering technical queries, mention any relevant technical knowledge or experience you have. This could include familiarity with specific products or systems.
Show Enthusiasm for the Company: Research the company and express your enthusiasm for their approach to customer service and technology in your application. This shows that you're genuinely interested in being part of their team.
How to prepare for a job interview at The Business Connection
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Use examples from past experiences where you successfully resolved customer issues or communicated effectively.
✨Prepare for Technical Questions
Since the role involves answering technical queries, brush up on the products and services offered by the company. Be ready to discuss how you would handle specific technical questions or problems that customers might face.
✨Demonstrate Problem-Solving Abilities
Employers value candidates who can think on their feet. Prepare to share examples of how you've tackled challenges in previous roles, especially those involving customer complaints or order issues. Highlight your proactive approach to problem-solving.
✨Research the Company and Competitors
Understanding the company's position in the market and its competitors will show your genuine interest in the role. Familiarise yourself with their products, services, and recent promotions, and be prepared to discuss how you can contribute to their success.
