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- Tasks: Support a luxury sales team with bookings and client requests.
- Company: Join an award-winning company known for its bespoke customer service.
- Benefits: Enjoy hybrid working options and a supportive work environment.
- Why this job: Be part of a dynamic team that values excellent service and client satisfaction.
- Qualifications: Strong organisational skills and prior experience in customer service or sales support preferred.
- Other info: Flexibility to work outside standard hours may be required.
The predicted salary is between 18800 - 26200 £ per year.
Working within this esteemed and growing company, the Client Relationship Coordinator will be based at this well-established company in Chester with hybrid working options. This award-winning company prides itself on the bespoke service it offers customers.
The Client Relationship Coordinator will be responsible for supporting and assisting members of a luxury sales team in processing bookings, managing customer information on in-house systems, booking ancillary services, and meticulous management of client special requests, producing essential client documents, and ensuring smooth handling of the booking post-sale to completion.
Key Responsibilities:- Providing administrative support to assigned members of the sales team, including processing and managing bookings.
- Collating, seeking, and providing information for quotes, enquiries, and confirmed bookings in a timely and professional manner.
- Preparing information to be presented in a professional manner, as per the company guidelines; and if required, responding directly to clients and third parties via email and phone in a timely manner.
- Proactively liaising with suppliers, third parties, and other partners to support bookings, secure confirmations, gather information, prices, requests, and finalize accurate booking details.
- Booking ancillary services, providing bespoke services, and meticulously arranging customer special requests while seeking opportunities to exceed clients’ expectations.
- Maintaining accurate and up-to-date records of customer interactions and information in CRM systems and central files.
- Carrying out thorough and timely reconfirmation of arrangements, troubleshooting, and resolving issues if identified.
- Issuing system-generated client documentation including invoices and final documents.
- Handling post-booking support, including processing amendments, cancellations, and additional special requests.
- Strong organisational skills and attention to detail.
- Excellent communication skills, both written and verbal.
- Good level of experience with MS Office.
- Prior experience in a sales support, customer service, or industry-related role is preferred.
- Ability to work independently and as part of a team, using own initiative.
- Proven ability to deliver timely and positive outcomes when dealing with competing tasks in a fast-paced environment.
- Strong motivation for delivering excellent service.
- Due to the service nature of the business, the role may occasionally require working outside of standard contracted hours to support responding to late notice amendments and enquiries. Advance notice will be provided whenever possible.
Client Relationship Coordinator employer: The Business Connection
Contact Detail:
The Business Connection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Coordinator
✨Tip Number 1
Familiarise yourself with the luxury sales industry. Understanding the nuances of high-end customer service will help you stand out as a candidate who truly gets the role.
✨Tip Number 2
Brush up on your CRM skills. Since maintaining accurate records is crucial, being able to demonstrate your proficiency in CRM systems during the interview can give you an edge.
✨Tip Number 3
Prepare examples of how you've successfully managed competing tasks in a fast-paced environment. This will showcase your organisational skills and ability to deliver under pressure.
✨Tip Number 4
Research the company’s values and recent achievements. Being able to discuss how your personal values align with theirs can make a strong impression during your interview.
We think you need these skills to ace Client Relationship Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or sales support. Emphasise your organisational skills and attention to detail, as these are crucial for the Client Relationship Coordinator role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and motivation for delivering excellent service. Mention specific examples of how you've exceeded client expectations in previous roles.
Highlight Relevant Skills: In your application, clearly outline your proficiency with MS Office and any experience you have with CRM systems. This will demonstrate your ability to manage customer information effectively.
Showcase Teamwork and Initiative: Provide examples of how you've successfully worked both independently and as part of a team. Highlight situations where you've used your initiative to solve problems or improve processes.
How to prepare for a job interview at The Business Connection
✨Showcase Your Organisational Skills
As a Client Relationship Coordinator, strong organisational skills are crucial. Be prepared to discuss specific examples from your past experiences where you successfully managed multiple tasks or projects simultaneously, highlighting how you prioritised and maintained attention to detail.
✨Demonstrate Excellent Communication
Communication is key in this role. During the interview, practice articulating your thoughts clearly and concisely. You might also want to prepare for potential scenarios where you need to communicate with clients or team members, showcasing your ability to handle inquiries professionally.
✨Familiarise Yourself with CRM Systems
Since maintaining accurate records in CRM systems is part of the job, it’s beneficial to mention any experience you have with such systems. If you don’t have direct experience, research common CRM tools and be ready to discuss how you would adapt to using them effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially in fast-paced environments. Think of examples where you had to troubleshoot issues or manage client expectations, and be ready to explain your thought process and the outcomes of your actions.
