At a Glance
- Tasks: Manage and collect outstanding invoices while building strong customer relationships.
- Company: Join a carbon-neutral market leader with over 35 years of experience.
- Benefits: Full training, modern office environment, and a supportive team culture.
- Other info: Great opportunity for career growth in a dynamic and friendly workplace.
- Why this job: Make a real impact in a fast-paced role that values innovation and teamwork.
- Qualifications: Customer service experience and strong communication skills are essential.
This Collections Assistant role is working for a market leader in their sector who cover areas from Yorkshire to North Wales to the South East. With over 35 years’ experience in their industry, they are incredibly proud of the service they provide to their customers. The company has a genuine commitment to the innovation and evolution of their business to improve efficiencies through their environmental policies and actions. As a result, they are certified carbon neutral. Based in their modern head office on the Wrexham Industrial Estate, the hours of work are Monday – Friday 8.30am – 5pm. The Collections Assistant will join a team of 14 experienced colleagues, with full training provided on the systems and processes involved.
Duties:
- Reporting to the Credit Control Manager, this role will administer the day-to-day management, collection and chasing of outstanding invoices within a fast-paced office.
- Speaking to business customers over the phone regarding their accounts.
- Working with customers to achieve a solution that works for both parties, to ensure their continued business and long-term relationships.
- Being responsible for updating and maintaining the debit management and ledger systems.
- Working to individual and team KPIs.
Experience and skills:
- Previous experience within a telephone-based customer service role is essential.
- Confident telephone and email communication skills with the ability to develop effective working relationships.
- The ability to actively listen to and negotiate with customers to gain a satisfactory outcome.
- It would be desirable if the successful candidate has worked within a fast-paced credit control environment and has knowledge of credit control systems but it is not required.
- PC skills with experience of accurately maintaining an in-house database or CRM.
- Strong team focus, with the drive to achieve business goals and KPIs.
- Work under pressure and identify and resolve problems in a timely manner.
Unfortunately, due to time restrictions we cannot respond to every applicant. In the event that we haven’t contacted you within 48 hours, please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies. We are acting on behalf of the client as an Employment agency in relation to this vacancy. We are an equal opportunities agency and welcome applicants from all backgrounds.
Collections Advisor in Wrexham employer: The Business Connection Group
As a Collections Advisor at this market-leading company, you will be part of a dynamic team dedicated to delivering exceptional service while working in a modern, carbon-neutral office environment. The company fosters a supportive work culture with comprehensive training and clear pathways for employee growth, ensuring that you can thrive in your role and contribute to the ongoing success of the business. With a commitment to innovation and sustainability, this is an excellent opportunity for those seeking meaningful employment in a forward-thinking organisation.
Contact Details:
The Business Connection Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Collections Advisor in Wrexham
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like The Business Connection Group. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Collections Advisor in Wrexham
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to The Business Connection Group.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on The Business Connection Group's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at The Business Connection Group
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with The Business Connection Group.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at The Business Connection Group will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former The Business Connection Group employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
