At a Glance
- Tasks: Resolve customer complaints and disputes while providing timely solutions.
- Company: Market leader in the Northwest and West Midlands with a strong team culture.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Fast-paced role with excellent career progression opportunities.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Experience in customer service, strong negotiation, and problem-solving skills.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Our client is a market leader in their sector who span the entirety of the Northwest and West Midlands.
They are looking for a Retentions Specialist to join their team. The successful Retentions Specialist will liaise with customers to resolve any complaints and disputes to find suitable solutions in a timely manner.
- Handling inbound calls from customers with account queries.
- Ability to problem solve and make decisions independently.
- Ability to work both individually and as part of a team. Collaborate with internal teams to ensure seamless delivery of services to customers.
- Be confident in your ability to make decisions and provide an appropriate resolution to customer enquiries.
- Ability to manage a very busy workload through an internal CRM system.
- Discuss contract matters using negotiation skills to retain our clients valued customers.
The successful candidate will have recent experience in a similar role, finding solutions, and working in a fast-paced busy environment with strong negotiation, problem solving and customer service skills. Excellent communication, inter-personal and IT Skills are a must with an ability to organise and prioritise workloads to meet deadlines.
Unfortunately due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.
We are acting on behalf of the client as an Employment Agency in relation to this vacancy.
We are an equal opportunities agency and welcome applicants from all backgrounds.
Retensions Specialist in Wrexham employer: The Business Connection Group
As a leading employer in the Northwest and West Midlands, our client offers a dynamic work environment where Retentions Specialists can thrive. With a strong focus on employee development, collaborative culture, and competitive benefits, this role provides an excellent opportunity for personal and professional growth while making a meaningful impact on customer satisfaction.
Contact Details:
The Business Connection Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retensions Specialist in Wrexham
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your negotiation skills! Since the role involves discussing contract matters, try role-playing scenarios with friends or family. This will boost your confidence and prepare you for those tricky customer interactions.
✨Tip Number 3
Be ready to showcase your problem-solving abilities! Think of examples from your past experiences where you successfully resolved issues. This will demonstrate your capability to handle complaints effectively during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for talented individuals like you to join our team!
We think you need these skills to ace Retensions Specialist in Wrexham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Retentions Specialist role. Highlight your experience in customer service, problem-solving, and negotiation skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully handled customer complaints or disputes in the past.
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Business Connection Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Retentions Specialist inside out. Familiarise yourself with common customer complaints and effective resolution strategies. This will help you demonstrate your problem-solving skills and show that you're ready to tackle any situation.
✨Show Off Your Communication Skills
Since this role involves liaising with customers, practice articulating your thoughts clearly and confidently. You might want to prepare examples of how you've successfully resolved disputes in the past. This will highlight your excellent communication and interpersonal skills.
✨Demonstrate Your Negotiation Prowess
Think of scenarios where you've had to negotiate or persuade someone. Be ready to discuss these experiences during the interview. Showing that you can retain clients through effective negotiation will set you apart from other candidates.
✨Be Organised and Prioritise
The job requires managing a busy workload, so come prepared with examples of how you've organised tasks in previous roles. Discussing your experience with CRM systems can also be beneficial, as it shows you're tech-savvy and can handle the demands of the position.
