At a Glance
- Tasks: Manage client relationships and ensure exceptional service delivery in a fast-paced environment.
- Company: Growing umbrella payroll business with a focus on client satisfaction.
- Benefits: £32,000 salary plus uncapped bonuses, flexible working, and career development opportunities.
- Other info: Work from home three days a week and enjoy a supportive, inclusive culture.
- Why this job: Join a dynamic team and make a real impact in the payroll industry.
- Qualifications: Experience in umbrella payroll or recruitment, strong communication skills, and problem-solving abilities.
Location: Lancaster – 2 days a week (WFH for the other 3)
Salary: £32,000 per annum (Plus uncapped bonus)
Seeking a proactive and client-focused Account Manager to join a growing umbrella payroll business. You will be responsible for managing and developing relationships with recruitment agencies, contractors, and key partners, ensuring a high level of service delivery while identifying opportunities for growth. This role is ideal for someone with experience in umbrella payroll, contractor services, or recruitment who thrives in a fast-paced, service-driven environment.
Key Responsibilities:
- Client Relationship Management
- Build and maintain strong relationships with recruitment agencies and end clients
- Act as the primary point of contact for assigned accounts
- Deliver exceptional customer service to contractors and agency partners
- Handle client queries, issues, and escalations in a timely and professional manner
Account Development:
- Identify opportunities to grow existing accounts (e.g. increasing contractor volumes)
- Support onboarding of new agency partners and contractor clients
- Cross-sell and promote additional services where relevant
- Monitor account performance and provide regular updates to management
Operational Support:
- Work closely with payroll, compliance, and onboarding teams to ensure smooth service delivery
- Ensure accurate and timely processing of contractor payroll information
- Assist with audits and compliance checks
Compliance & Industry Knowledge:
- Maintain up-to-date knowledge of UK legislation affecting umbrella payroll (e.g. IR35, tax, employment law)
- Ensure all activities comply with HMRC guidelines and internal compliance policies
- Educate clients and contractors on relevant regulatory changes
Reporting & Administration:
- Maintain accurate CRM records of client interactions and activity
- Produce account reports, KPIs, and performance data
- Track contractor numbers, revenue, and service levels
Key Skills & Experience:
Essential
- Experience working in an umbrella payroll provider, payroll bureau, or recruitment agency
- Strong understanding of contractor payroll and compliance (IR35 knowledge desirable)
- Excellent communication and relationship-building skills
- Ability to manage multiple accounts and priorities simultaneously
- Strong problem-solving skills and attention to detail
Desirable
- Experience in a client-facing or account management role
- Knowledge of payroll systems or CRM tools
- Commercial awareness and ability to identify growth opportunities
Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies. We are an equal opportunities agency and welcome applicants from all backgrounds. We are acting on behalf of the client as an Employment Agency in relation to this vacancy.
Account Manager – Umbrella Payroll Services in Lancaster employer: The Business Connection Group
Join a dynamic and supportive team in Lancaster as an Account Manager for our umbrella payroll services, where you will enjoy a flexible work environment with two days in the office and three days working from home. We pride ourselves on fostering a culture of growth and collaboration, offering uncapped bonuses and opportunities for professional development, making this an ideal place for those looking to advance their careers while delivering exceptional service to our clients.
Contact Details:
The Business Connection Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager – Umbrella Payroll Services in Lancaster
✨Tip Number 1
Network like a pro! Reach out to your connections in the umbrella payroll and recruitment sectors. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show us you’re not just another candidate; demonstrate how you can add value to their team and enhance client relationships.
✨Tip Number 3
Follow up after interviews with a thank-you email. It’s a simple gesture that shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of roles that might be perfect for you, and applying directly helps us keep track of your application.
We think you need these skills to ace Account Manager – Umbrella Payroll Services in Lancaster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account Manager role. Highlight your experience in umbrella payroll, contractor services, or recruitment, and showcase how you've built strong client relationships in the past.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've delivered exceptional customer service and managed accounts effectively.
Show Off Your Knowledge:Demonstrate your understanding of UK legislation affecting umbrella payroll, like IR35. This shows us that you’re not just applying for any job, but that you’re genuinely interested in this field and ready to hit the ground running.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at The Business Connection Group
✨Know Your Stuff
Make sure you brush up on your knowledge of umbrella payroll services and UK legislation, especially IR35. Being able to discuss these topics confidently will show that you're serious about the role and understand the industry.
✨Showcase Your Relationship Skills
Prepare examples of how you've built and maintained strong client relationships in the past. Think about specific situations where you’ve resolved issues or identified growth opportunities for clients—this will demonstrate your proactive approach.
✨Be Ready to Problem-Solve
Expect questions that test your problem-solving skills. Prepare scenarios where you had to handle client queries or escalations effectively. Highlight your attention to detail and how you ensure compliance while delivering exceptional service.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company’s growth plans or how they measure success in account management. This shows your interest in the role and helps you gauge if it’s the right fit for you.
