Customer Service Advisor

This is a great opportunity, working for a well-established company based on the outskirts of Chester as a Customer Service Advisor. As a Customer Service Advisor and key member of a well organised and highly motivated Operations team, you will provide support to the Service Team in a timely manner, in line with the company’s standard operating procedures and best practice.To apply for the Customer Service Advisor, it is essential you have proven recent customer service experience gained within a fast paced, payroll environment as well as strong communication skills. You will be a problem solver, have the ability to multi task and build strong working relationships with clients and customers. Monday-Friday. 37.5 hours per week. 8:30am-5:00pm / 9am-5:30pm. Benefits include 25 days’ holiday plus bank Holidays; company pension; private medical insurance; health and wellbeing programme; enhanced maternity/paternity; and social events! Key Responsibilities: Deliver and maintain a professional service. As part of the team that manage the first response for inbound calls. Answer client queries, that vary in urgency and complexity, both telephone and email. You will be first response for inbound calls, managing the query in line with the company process. Deal with all inbound communications including emails, letters, website enquiries, registration forms in a timely manner. Follow the current bu…