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- Tasks: Support the Service Team by managing inbound calls and client queries efficiently.
- Company: Join a well-established company located just outside Chester.
- Benefits: Enjoy 25 days of holiday, private medical insurance, and social events!
- Why this job: Be part of a motivated team and enhance your customer service skills in a dynamic environment.
- Qualifications: Must have recent customer service experience in a fast-paced setting and strong communication skills.
- Other info: Work Monday to Friday with flexible hours from 8:30am to 5:30pm.
The predicted salary is between 24000 - 36000 £ per year.
This is a great opportunity, working for a well-established company based on the outskirts of Chester as a Customer Service Advisor. As a Customer Service Advisor and key member of a well organised and highly motivated Operations team, you will provide support to the Service Team in a timely manner, in line with the company’s standard operating procedures and best practice.To apply for the Customer Service Advisor, it is essential you have proven recent customer service experience gained within a fast paced, payroll environment as well as strong communication skills. You will be a problem solver, have the ability to multi task and build strong working relationships with clients and customers. Monday-Friday. 37.5 hours per week. 8:30am-5:00pm / 9am-5:30pm. Benefits include 25 days’ holiday plus bank Holidays; company pension; private medical insurance; health and wellbeing programme; enhanced maternity/paternity; and social events! Key Responsibilities: Deliver and maintain a professional service. As part of the team that manage the first response for inbound calls. Answer client queries, that vary in urgency and complexity, both telephone and email. You will be first response for inbound calls, managing the query in line with the company process. Deal with all inbound communications including emails, letters, website enquiries, registration forms in a timely manner. Follow the current bu…
Customer Service Advisor employer: The Business Connection Group
Contact Detail:
The Business Connection Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the company's standard operating procedures and best practices. This will not only help you understand the role better but also show your commitment to aligning with the company's values during the interview.
✨Tip Number 2
Highlight your experience in a fast-paced customer service environment. Be ready to share specific examples of how you've successfully managed multiple tasks and resolved customer issues efficiently.
✨Tip Number 3
Practice your communication skills by engaging in mock calls or role-playing scenarios. This will prepare you for the first response role and demonstrate your ability to handle various client queries effectively.
✨Tip Number 4
Research common challenges faced in customer service roles, especially in payroll environments. Being knowledgeable about these issues will allow you to discuss potential solutions and showcase your problem-solving abilities during the interview.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your recent customer service experience, especially in a fast-paced environment. Use specific examples that demonstrate your problem-solving skills and ability to handle multiple tasks.
Showcase Communication Skills: Since strong communication skills are essential for this role, include instances where you effectively communicated with clients or resolved conflicts. This can be through phone calls, emails, or face-to-face interactions.
Tailor Your CV: Customize your CV to align with the job description. Highlight any relevant roles or responsibilities that match the key responsibilities listed in the job posting, such as managing inbound communications and delivering professional service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the position and the company. Mention why you are a good fit for the Customer Service Advisor role and how your skills can contribute to the team’s success.
How to prepare for a job interview at The Business Connection Group
✨Showcase Your Customer Service Experience
Make sure to highlight your recent customer service experience, especially in a fast-paced environment. Prepare specific examples of how you've successfully handled customer queries and resolved issues.
✨Demonstrate Strong Communication Skills
During the interview, focus on your ability to communicate clearly and effectively. Practice articulating your thoughts and responses to common customer service scenarios to showcase your skills.
✨Emphasize Problem-Solving Abilities
Be ready to discuss situations where you had to think on your feet and solve problems quickly. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Prepare for Multi-Tasking Questions
Since the role requires multi-tasking, prepare to answer questions about how you prioritize tasks and manage your time effectively. Share examples that demonstrate your ability to juggle multiple responsibilities.
