Job Description: Working for this well-established, innovative and progressive company, the Customer Relations Advisor will join a motivated team, investigating and resolving complaints within the agreed service levels and quality framework. Liaising with all involved parties, both internal and external to ensure the highest standards of service in all areas are met at all times. You will need to have previous experience in the procedures and regulations relating to complaint handling, service standards and resolution processes within a professional environment. The Customer Relations Advisor will be working Monday to Friday 9am-530pm. Hybrid working is available following the training period. The successful Customer Relations Advisor will be rewarded with 23 days’ holidays (plus Bank Holidays); quarterly staff awards; hybrid working; duvet and charity days; enhanced family leave; health and wellbeing support including Medicash, gym discounts, Perkbox, free onsite parking. Key Responsibilities · Responsible for investigating and resolving complaints within the agreed service levels and quality frameworks · Liaising with all involved parties, both internal and external to ensure you maintain the highest standards of service in all areas · Building strong relationships with customers, both internal and external, whilst ensuring you provide consistent advice and information pertaining to any complaints relating to the service · Working collaboratively with other members of the operations department and liaise with the internal customer service and supplier management teams to achieve your objectives · Contribute to the development of customer services/customer relations through identification of process improvements, participation in meetings, liaison with other areas of the business and ongoing training and development Knowledge and Skills * Knows the procedures and regulations relating to complaint handling, service standards, and resolution processes within a professional environment * Understands how to interpret technical service issues * Knows how to document, report and escalate complaint trends, and how to identify root causes in collaboration with other operational teams * Understands the use and purpose of systems and databases for tracking and reporting service issues and outcomes * Communicates effectively and empathetically, both verbally and in writing, when dealing with customer complaints or service failures * Liaises with suppliers and internal departments to gather facts and negotiate satisfactory resolutions * Organises and prioritises tasks in response to complaints with varying levels of urgency and complexity * Uses MS Office (Word, Excel, Outlook) to produce reports, record correspondence and manage workloads KEYWORDS: customer, complaints, resolution, SLA, quality Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies. We are an equal opportunities agency and welcome applicants from all backgrounds. We are acting on behalf of the client as an Employment Agency in relation to this vacancy. Benefits: * Company events * Company pension * Free parking * Health & wellbeing programme * On-site parking Work Location: Hybrid remote in Ellesmere Port
Customer Relations Advisor employer: The Business Connection Group
As a Credit Control Assistant at this market-leading company, you will be part of a dynamic team in a modern office environment that prioritises employee development and innovation. With a commitment to sustainability and a carbon-neutral certification, the company fosters a supportive work culture that values collaboration and efficiency, offering full training and opportunities for growth within a fast-paced sector. Join us in making a meaningful impact while enjoying a balanced work-life schedule from Monday to Friday.
Contact Details:
The Business Connection Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Advisor
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like The Business Connection Group.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like The Business Connection Group? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit The Business Connection Group's careers page directly; we love seeing passionate candidates applying through our website!
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Customer Relations Advisor role at The Business Connection Group, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at The Business Connection Group
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where The Business Connection Group operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to The Business Connection Group. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at The Business Connection Group.
