At a Glance
- Tasks: Provide admin support and exceptional service in the travel industry.
- Company: Award-winning travel company with a focus on bespoke customer service.
- Benefits: 25 days holiday, paid volunteering, training trips, and employee discounts.
- Other info: Join a small team in a dynamic environment with growth opportunities.
- Why this job: Kickstart your travel career while making a real impact on customer experiences.
- Qualifications: Customer service experience, strong communication skills, and a passion for travel.
The predicted salary is between 18900 - 23100 £ per year.
This award-winning company pride themselves on the bespoke service they offer customers and the Travel Service Administrator is key to this exceptional level of service.
Joining a small, established team, the Travel Service Administrator will be based at the company’s Chester branch.
Monday to Friday 9am-5pm.
Benefits to the role include 25 days holidays plus Bank Holidays, increasing with length of service; ongoing training and development including overseas educational trips; paid volunteering days; company discounts: and many more!!
The Travel Service Administrator is responsible for providing administrative and service support, playing an integral part in the overall performance and achievement of business goals.
This would suit someone looking to start their career within the travel industry – bring your passion for travel and for providing excellent customer service!
Core duties
- Providing administrative support to members of the sales team, including entering bookings onto an inhouse system.
- Checking and issuing tickets and travel documents, including dealing with visa requests.
- Maintain accurate and up-to-date records of customer interactions and information in booking, airline, CRM systems and central files.
- Order brochures and ensure they are presented clearly and commercially.
- Be the first point of contact for a centralised email inbox, ensuring emails are sent to the correct colleague promptly.
- Marketing support, including looking after social media accounts and point of sale graphics.
Skills and experience required
- Prior experience in an office-based customer service role, with exceptional levels of accuracy.
- Excellent written and verbal communication skills with a strong motivation for delivering excellent service.
- Social media skills and basic marketing knowledge.
- Well-presented with pride in appearance and personal standards.
- Proven ability to deliver timely and positive outcomes when dealing with tasks in a fast-paced environment.
- Ability to work independently and as part of a team and using own initiative.
· A genuine passion for travel!
KEYWORDS: travel, customers, holidays, reservations, bookings, flights
Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.
We are an equal opportunities agency and welcome applicants from all backgrounds.
We are acting on behalf of the client as an Employment Agency in relation to this vacancy.
Benefits
- Additional leave
- Company events
- Company pension
- Employee discount
- Work Location: In person
Travel Service Administrator in Chester employer: The Business Connection Group
As a Credit Control Assistant at this market-leading company, you will be part of a dynamic team in a modern office environment that prioritises employee development and innovation. With a commitment to sustainability and a carbon-neutral certification, the company fosters a supportive work culture that values collaboration and efficiency, offering full training and opportunities for growth within a fast-paced sector. Join us in making a meaningful impact while enjoying a balanced work-life schedule from Monday to Friday.
Contact Details:
The Business Connection Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Travel Service Administrator in Chester
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like The Business Connection Group who are looking for fresh talent for roles like Travel Service Administrator.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like The Business Connection Group and give you a leg up for your Travel Service Administrator application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Travel Service Administrator openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Travel Service Administrator in Chester
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Travel Service Administrator role at The Business Connection Group.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Travel Service Administrator position at The Business Connection Group.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of The Business Connection Group.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to The Business Connection Group's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Travel Service Administrator.
How to prepare for a job interview at The Business Connection Group
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at The Business Connection Group.
