At a Glance
- Tasks: Be the first point of contact for urgent property and health enquiries, liaising with contractors.
- Company: Join a passionate market leader with over 20 years of success in the industry.
- Benefits: Enjoy 25 days holiday, private medical insurance, and free city centre parking.
- Other info: Dynamic office environment with opportunities for growth and development.
- Why this job: Make a real difference by helping people and solving problems every day.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Working for this highly successful and passionate business with over 20 years as a recognised market leader, the Helpdesk Administrator will be the first point of contact for urgent property and health and safety enquiries, liaising with contractors to provide updates on estimated work.
Hours of work - Monday to Friday, 9am-5pm. The Chester Head Office is based in the city centre in a stunning location – the role is fully office-based. With free city centre parking; a company pension; private medical insurance; 25 days’ holiday plus Bank Holidays; an Employee Assistance Programme; employee recognition awards; and access to a platform with retail discounts and offers.
Responsibilities:
- Being the first point of telephone contact for urgent property enquiries - clarifying details and providing initial guidance to the caller
- Process and accurately record property enquiries on the internal database
- Liaise with contractors to provide updates on estimated work and commencement dates, ensuring all parties are kept informed and the internal system updated
- Determine responsibility for repair issues and advise the caller accordingly
- Confirm completion of works with contractors and processing of recharges when required
- Determine the correct accounting code when processing orders to maintain budget levels
- Communication with internal departments following works to maintain fixtures and fittings inventory
- Assist in driving contractor performance through feedback on time, cost, and quality assessments
- To log and follow through the support required with insurance claims, liaising with stakeholders, contractors and insurance companies
Skills and Experience:
- Customer service and telephony experience is essential, along with exceptional problem-solving abilities
- Excel and Outlook skills (including Inbox management) are essential
- High degree of accuracy and attention to detail
- Great organisational skills and ability to prioritise and work to tight timescales
- Excellent communication skills, both written and verbal
- Flexibility to cover other departmental tasks or assist as required
- Good team player
- Able to manage difficult conversations
Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies. We are an equal opportunities agency and welcome applicants from all backgrounds. We are acting on behalf of the client as an Employment Agency in relation to this vacancy.
Helpdesk Administrator in Chester employer: The Business Connection Group
This city-centre legal firm is an exceptional employer, offering a vibrant work culture that prioritises teamwork and continuous improvement. Employees benefit from strong leadership opportunities, professional growth, and the chance to make a significant impact on the firm's success while working in a dynamic environment that values compliance and operational excellence.
Contact Details:
The Business Connection Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Administrator in Chester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Business Connection Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Business Connection Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Helpdesk Administrator in Chester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Business Connection Group:Your cover letter is your chance to shine! Tell us why you want to work at The Business Connection Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Business Connection Group!
How to prepare for a job interview at The Business Connection Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
