At a Glance
- Tasks: Be the first point of contact for B2B customers and provide top-notch support.
- Company: Join a global company in a modern Chester office with a vibrant culture.
- Benefits: Enjoy 26 days annual leave, pension scheme, life assurance, and free parking.
- Other info: Great opportunity for career growth in a supportive team.
- Why this job: Make a real difference by delivering outstanding customer experiences every day.
- Qualifications: Motivated, detail-oriented, and able to multitask in a fast-paced environment.
Our client is seeking a dynamic and motivated Customer Service Advisor to join the Customer Service Team, ensuring the highest standards of service are consistently met. This is an exceptional opportunity for a Customer Service Advisor to join this global company within their prestigious, modern Chester office.
Hours of work: Mon – Fri on a rota basis – 8.30am – 4.30pm or 9.30am – 5.30pm.
The Customer Service Advisor will be rewarded with a fantastic benefits package including:
- 26 days annual leave plus bank holidays
- Contributory pension scheme
- Life assurance
- Free onsite parking
- And more.
The successful candidate will:
- Be the first point of contact for B2B customers
- Provide level 1 support of handling all incoming interactions and escalating as per correct procedures
- Handle high inbound call volumes whilst also maintaining interactions via live chat and case management
- Accurately enter and maintain data in the CRM system
- Understand and confidently discuss product portfolios across multiple brands with B2B customers
- Work towards set KPIs and targets
- Effectively handle complaints in line with regulatory requirements
- Provide troubleshooting solutions to support customer queries
- Assist and train customers on specific needs
The successful candidate will also possess:
- Motivation and drive to offer outstanding customer experience in every customer interaction including inbound/outbound calls, emails, and live chat
- A keen eye for attention to detail
- Ability to multitask, updating cases in CRM during call handling
- Capability to learn complex product portfolios
- Experience of maintaining data in CRM to enable reporting and analysis of trends
- Case management experience
- Ability to manage own workloads and priorities
- Experience of working in a call centre
- Desire for continuous improvement of ways of working
- An enthusiastic and positive can-do attitude
- Not essential, but previous experience of working with Salesforce is desirable
Unfortunately, due to time restrictions we cannot respond to every applicant. In the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies. We are an equal opportunities agency and welcome applicants from all backgrounds. We are acting on behalf of the client as an Employment Agency in relation to this vacancy.
Customer Service Advisor in Chester employer: The Business Connection Group
Join a global leader in customer service at our modern Chester office, where we prioritise employee well-being and professional growth. Enjoy a comprehensive benefits package, including generous annual leave, a contributory pension scheme, and opportunities for continuous improvement in a supportive work culture that values your contributions. As a Customer Service Advisor, you'll be part of a dynamic team dedicated to delivering exceptional service while developing your skills in a thriving environment.
Contact Details:
The Business Connection Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Chester
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll be the first point of contact for customers. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly increase your chances of landing the job.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining the team!
We think you need these skills to ace Customer Service Advisor in Chester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service. We want to see how your skills match the role of a Customer Service Advisor, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills:As a Customer Service Advisor, communication is key! Use clear and concise language in your application. We love seeing candidates who can express themselves well, so let your personality shine through while keeping it professional.
Highlight Your Problem-Solving Abilities:We’re looking for someone who can handle complaints and provide solutions. In your application, share examples of how you’ve successfully resolved customer issues in the past. This will show us you’re ready to tackle challenges head-on!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at The Business Connection Group
✨Know Your Stuff
Make sure you understand the company's product portfolios and services inside out. This will help you confidently discuss them during the interview, showing that you're ready to be the first point of contact for B2B customers.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've handled customer queries or complaints effectively. Highlight your ability to multitask and manage high call volumes while maintaining a positive attitude.
✨Familiarise Yourself with CRM Systems
Since data entry and case management are key parts of the role, brush up on your CRM skills. If you have experience with Salesforce, be ready to discuss it; if not, show your willingness to learn and adapt quickly.
✨Demonstrate Your Drive for Improvement
Employers love candidates who are motivated to improve processes. Think of ways you've contributed to enhancing customer service in previous roles and be prepared to share these insights during your interview.
