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- Tasks: Assist with reception and admin duties to keep the practice running smoothly.
- Company: The Burns Practice, a caring family-oriented healthcare provider.
- Benefits: Flexible hours, supportive team, and opportunities for personal development.
- Why this job: Join a dedicated team and make a real difference in patient care.
- Qualifications: GCSE Maths and English (C or above) and experience in admin or healthcare.
- Other info: Great working conditions and potential for career growth.
The predicted salary is between 24000 - 36000 £ per year.
Previous applicants need not apply. AI generated applications will not be accepted.
We are pleased to advertise an exciting opportunity to join our well-established and growing practice. Due to the retirement of a long-standing team member and the continued expansion of our services, we are looking to welcome a motivated and reliable Reception and Administration Assistant to our team.
Undertake a variety of reception and administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team.
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
Main duties of the job
We are looking to employ a full time (37.5hrs) Reception and Administrative Assistant, between the hours of 7am Monday to 6pm Friday. (These can be altered during times of annual leave/sickness) due to the retirement of a long-standing team member and the continued expansion of our services.
About us
The Burns Practice is a traditional practice. We always put our patients\’ interests first and take great pride in the level of care that we offer our patients. Our team of Clinicians, Admin and Management are of the highest standard. We aim to work with patients and to deal with problems by taking their wishes and values into consideration. We are committed to the development of all members of The Burns Practice team, supporting individuals to achieve their full potential. We expect flexibility and commitment of all members of the practice team. Excellent working conditions.
Job responsibilities
AI applications will not be accepted.
The duties and responsibilities to be undertaken by members of the Practice reception and administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Management and supervisors dependent on current and evolving Practice workload and staffing levels:
- Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
- Complete opening and closing procedures in accordance with the duty rota
- Maintaining and monitoring the Practice appointments system
- Answer incoming phone calls, transferring calls or dealing with the callers requests for appointments, visits and telephone consultations appropriately ensuring callers are directed to the appropriate healthcare professional
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
- Input data into the patients healthcare records as necessary and in accordance with Practice procedures
- Taking messages and passing on information
- Processing and distributing incoming and outgoing mail
- Dealing with emails and tasks
- File, store and retrieve records as required
- Scanning documentation as required
- Process prescriptions in accordance with the Practice guidelines
- Process changes to patient registration, deduction of record and new patient registration
- Recoding
- Summarising
- GP links
- GP2GP transfers
- Support reception staff, providing cover during staff absences and annual leave
- Welcome patients and visitors to the organisation, directing requests appropriately
- Provision of refreshments for staff and visitors as required, keeping the kitchen area clean and tidy
- Always maintain a clean, tidy, effective working area
Qualifications
- GCSE Mathematics & English (C or above) or equivalent
Experience
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a healthcare setting
Skills
- Excellent communication skills (written and oral)
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Ability to work with a wide variety of tasks
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policies and procedures
Other requirements
- Willingness to work flexible hours when required to meet work demands
- Able to undertake training outside of normal working hours if necessary
- Access to own transport or ability to travel across the practice sites
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Reception and Administration Assistant employer: The Burns Practice
Contact Detail:
The Burns Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception and Administration Assistant
✨Tip Number 1
Get to know the Practice! Research The Burns Practice and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the work culture and what the team really values, which can give you an edge in your application.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to reception and administrative roles. Think about scenarios where you've demonstrated excellent communication and problem-solving skills, as these are key for the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining The Burns Practice team.
We think you need these skills to ace Reception and Administration Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Reception and Administration Assistant. We want to see how you can contribute to our team at The Burns Practice!
Show Off Your Communication Skills: Since this role involves a lot of interaction with patients and healthcare professionals, be sure to showcase your excellent communication skills in your written application. Use clear and polite language to reflect the tone we value.
Highlight Relevant Experience: If you've worked in a healthcare setting or have experience with administrative duties, make that front and centre in your application. We love seeing candidates who understand the unique challenges of our environment.
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being considered. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at The Burns Practice
✨Know the Practice Inside Out
Before your interview, take some time to research The Burns Practice. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Reception and Administration Assistant, excellent communication is key. Prepare examples from your past experiences where you've successfully communicated with patients or team members. Practise articulating these examples clearly, as this will demonstrate your ability to handle calls and patient interactions smoothly.
✨Demonstrate Flexibility and Team Spirit
The job requires flexibility and teamwork. Be ready to discuss situations where you've adapted to changing circumstances or worked collaboratively with others. Highlighting your willingness to cover for colleagues during absences will resonate well with the interviewers.
✨Prepare for Practical Scenarios
Expect to be asked about how you'd handle specific situations, like managing a busy reception desk or dealing with an upset patient. Think through these scenarios beforehand and prepare your responses. This will show that you're proactive and ready to tackle the challenges of the role.
