At a Glance
- Tasks: Lead the night team, ensuring excellent service and safety for guests.
- Company: Join a vibrant hotel team with a focus on hospitality and guest satisfaction.
- Benefits: Enjoy flexible wage access, birthday leave, discounts, and training opportunities.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Be a key player in creating memorable experiences for guests at night.
- Qualifications: 1+ years in hospitality, strong customer service skills, and a passion for service.
The predicted salary is between 24000 - 30000 € per year.
An exciting opportunity for an experienced Night Porter or Night Auditor to be part of our Nights team reporting to the Night Manager. Our Night team ensures the smooth running of our hotel during the night and as Night Supervisor you will be responsible for providing an efficient and professional service to our guests and staff alike, and you will be in charge of the hotel when the Night Manager is off. Being in a customer-facing and nights role means you are a confident, well-presented and security-conscious individual with a warm way with people.
Why join the Bull's team? As part of the Bull's team, you will enjoy a range of benefits, including:
- Wagestream – flexible access to your earned wages & financial coaching App
- A paid day off for your birthday
- 24/7 Employee Assistance Programme for you and your family
- Saroving Rewards for going the extra mile & delivering exceptional guest service
- Employee appreciation events
- Family & Friends Accommodation rates & employee F & B discounts at all hotels in the group
- Opportunities for training and development & recognising your potential
As a Night Supervisor you will have:
- A minimum of 1 years' experience in a similar role in hospitality
- Knowledge of Opera PMS
- Excellent customer care skills
- Excellent command of the English language both written and oral
- Ability to work on your own initiative
- Ability to remain calm and cope well under pressure
- A passion for hospitality and service with a smile
- Flexibility to work any of seven nights on a rota basis as required
What will I be doing as Night Supervisor?
- Providing excellent customer service experience with a smile to all our guests on arrival and departure
- Covering Reception and assisting the Night Manager in the night auditing process
- Maintaining the safety & security of the building and all persons on site, by being alert at all times
- Assisting with guest enquiries and resolving general complaints
- Being fully conversant with hotel products and services & assisting where required
- Covering for the Night Porter on their nights off
- Attending training & completing e-learning modules to improve your skills and aid your development
In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Night Supervisor - Live in Available employer: The Bull Hotel
Joining the Bull's team as a Night Supervisor offers you a unique opportunity to thrive in a supportive and dynamic work environment. With benefits like flexible access to earned wages, a paid day off for your birthday, and extensive training and development opportunities, we prioritise your well-being and career growth. Our culture fosters appreciation and recognition, ensuring that every team member feels valued while delivering exceptional service to our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Night Supervisor - Live in Available
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Night Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and night operations. We recommend role-playing with a friend to get comfortable talking about your experience and how you handle pressure—especially since this role requires a calm demeanour during busy nights.
✨Tip Number 3
Show off your personality! When you apply through our website, make sure your application reflects your warm and friendly nature. A little bit of charm goes a long way in hospitality, so let that shine through in your interactions.
✨Tip Number 4
Stay flexible and open-minded. The Night Supervisor role may require you to work various shifts, so be ready to adapt. Highlight your willingness to take on different responsibilities during interviews, as this shows you're a team player who can handle the night shift challenges.
We think you need these skills to ace Night Supervisor - Live in Available
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your previous experience in hospitality, especially if you've worked as a Night Porter or Night Auditor. We want to see how your skills align with the Night Supervisor role, so don’t hold back!
Be Personable:Since this is a customer-facing role, let your personality shine through in your application. Use a warm and friendly tone to show us that you’re the kind of person who can provide excellent service with a smile.
Tailor Your Application:Take a moment to tailor your application to the job description. Mention specific skills like your knowledge of Opera PMS and your ability to remain calm under pressure. This shows us you’ve done your homework and are genuinely interested.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at The Bull Hotel
✨Know Your Stuff
Make sure you’re familiar with the hotel’s services and products. Brush up on your knowledge of Opera PMS, as it’s crucial for the role. Being able to discuss how you’ve used similar systems in the past will show you’re ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you went above and beyond for guests. This will demonstrate your passion for hospitality and your ability to handle guest enquiries and complaints effectively.
✨Stay Calm Under Pressure
As a Night Supervisor, you’ll need to remain composed during busy or challenging situations. Think of times when you’ve successfully managed stress or resolved conflicts. Sharing these experiences will highlight your ability to cope well under pressure.
✨Dress to Impress
First impressions matter, especially in a customer-facing role. Dress smartly and present yourself well for the interview. A polished appearance reflects your professionalism and shows that you take the role seriously.
