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- Tasks: Supervise bar operations, ensuring excellent service and teamwork in a busy pub environment.
- Company: The Bugle Coaching Inn, a family-owned 16th-century pub in Yarmouth.
- Benefits: Supportive team culture, opportunities for progression, and a vibrant work atmosphere.
- Why this job: Join a dynamic team and make a real impact on customer experiences.
- Qualifications: Experience in hospitality supervision and strong leadership skills required.
- Other info: Flexible shifts, including evenings and weekends, in a fast-paced environment.
The predicted salary is between 24000 - 36000 £ per year.
We’re looking for experienced Front of House supervisors to join our team at the Bugle Hotel in Yarmouth. The Bugle is a family owned 9 bedroom 16th century coaching inn, set in the main square of Yarmouth, and boasts over 300 seats throughout with large gardens and external bars & kitchens. We are seeking an enthusiastic and experienced Bar Supervisor to support daily bar operations at our busy family-owned pub. You’ll help lead both the internal main bar and our seasonal outside bar (open during peak months), ensuring excellent service, smooth teamwork, and a welcoming atmosphere for locals and visitors alike.
Key Responsibilities
- Supervise and support bar staff during shifts across both indoor and outdoor bars
- Lead by example with excellent customer service
- Assist with opening/closing procedures for both bars, including seasonal set-up and breakdown of the outside bar
- Train, coach, and develop bar team members
- Ensure the pub operates in line with licensing laws, health & safety, and food hygiene standards
- Handle customer queries and resolve issues professionally
- Maintain cleanliness, organisation, and presentation of both bar areas
- Assist with stock control, deliveries, inventory, and waste management
- Support cash handling and daily takings reconciliation
- Monitor staff performance and ensure smooth service during busy periods
- Flexibly cover shifts according to seasonal demand
Skills and Experience
- Previous experience in a bar or hospitality supervisory role
- Strong leadership, communication, and teamwork skills
- Excellent customer service and problem-solving abilities
- Good knowledge of drinks service and bar operations
- Able to work under pressure, especially during peak tourist season
- Flexible availability including evenings, weekends, bank holidays, and seasonal peak times
Qualifications (Preferred)
- Hospitality/food & beverage qualification
- Personal License holder (or willingness to obtain one)
- Food safety/hygiene certification
Working Conditions
- Fast-paced, high-volume service environment
- Shift-based role, including weekends and holidays
- Standing and walking for extended periods
Why Join Us
- Work in a vibrant, large-capacity pub
- Supportive team environment with opportunities for progression
- Varied role with responsibility and customer interaction
If you feel that these opportunities fit your career progression, please apply with a current CV and covering letter stating which position you would like to be considered for.
Front of House Supervisor - The Bugle Coaching Inn in Great Yarmouth employer: The Bugle Coaching Inn
Contact Detail:
The Bugle Coaching Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Supervisor - The Bugle Coaching Inn in Great Yarmouth
✨Tip Number 1
Get to know the venue! Before your interview, pop into The Bugle for a drink or a bite. Familiarising yourself with the atmosphere and staff can give you a leg up in conversations and show your genuine interest.
✨Tip Number 2
Show off your leadership skills! During interviews, share specific examples of how you've successfully led teams in busy environments. We want to hear about those moments when you turned a chaotic shift into a smooth operation.
✨Tip Number 3
Be ready to demonstrate your customer service prowess. Think of a time you handled a tricky customer situation and be prepared to discuss it. We love candidates who can keep their cool and ensure guests leave happy!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're keen on joining our team at The Bugle. Don’t miss out!
We think you need these skills to ace Front of House Supervisor - The Bugle Coaching Inn in Great Yarmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in bar supervision and hospitality. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the Bugle Hotel. Tell us why you’re the perfect fit and how you can contribute to our team’s success.
Show Off Your Customer Service Skills: Since excellent customer service is key for us, make sure to include examples of how you've handled customer queries or resolved issues in the past. We love seeing how you go above and beyond for guests!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role you’re interested in. Let’s get started on this journey together!
How to prepare for a job interview at The Bugle Coaching Inn
✨Know the Venue Inside Out
Before your interview, take some time to research The Bugle Coaching Inn. Familiarise yourself with its history, atmosphere, and the services it offers. This will not only show your genuine interest but also help you answer questions about how you can contribute to maintaining its welcoming vibe.
✨Showcase Your Leadership Skills
As a Front of House Supervisor, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service standards. This will highlight your capability to manage both the indoor and outdoor bars effectively.
✨Prepare for Customer Service Scenarios
Expect questions about handling difficult customer situations. Think of specific instances where you've turned a negative experience into a positive one. This will showcase your problem-solving skills and commitment to excellent customer service, which is crucial in a busy pub environment.
✨Flexibility is Key
The role requires flexibility, especially during peak times. Be ready to discuss your availability and willingness to cover shifts as needed. Highlight any previous experiences where you've adapted to changing demands, as this will reassure them that you're ready for the fast-paced nature of the job.
