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- Tasks: Be the friendly face of our practice, helping patients with appointments and enquiries.
- Company: Join The Bucklebury Practice, a warm and supportive rural GP surgery.
- Benefits: Earn £12.71 per hour, enjoy 28 days leave, and access NHS Pension.
- Why this job: Make a real difference in patient care while developing your career in healthcare.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Enjoy free onsite parking and refreshments in a friendly team environment.
The predicted salary is between 11 - 14 £ per hour.
We are looking for a friendly and motivated individual to join our busy Reception Team as the first point of contact for our patients. This role is ideal for someone who enjoys working with people and wants to contribute to a supportive healthcare environment, providing a warm welcome and helping patients access the care they need.
Main duties of the job
In this role, you will assist patients with appointment requests and general enquiries, both in person and over the phone. You will manage a range of administrative tasks, use our EMIS clinical system, and help ensure the smooth day-to-day running of the practice. Strong communication, organisation, and attention to detail are essential.
About us
The Bucklebury Practice is a warm, rural GP surgery dedicated to delivering compassionate, high-quality care to our community. We are a supportive team who value professionalism, teamwork, and patient wellbeing. As an equal opportunities employer, we offer a welcoming workplace with opportunities to learn, grow, and make a meaningful difference.
Key Responsibilities
- Provide a warm, professional, and efficient reception service to patients and visitors.
- Handle incoming telephone calls, manage appointment requests, and respond to general enquiries.
- Assist patients in accessing the right care by directing them appropriately and offering clear information.
- Use the EMIS clinical system to book appointments, update records, and support clinical workflows.
- Carry out a range of administrative tasks including scanning, filing, prescription processing, and data entry.
- Maintain patient confidentiality at all times in line with practice policies and NHS guidelines.
- Work collaboratively with colleagues to ensure smooth day-to-day operations and continuity of patient care.
- Provide flexible cover when required to support the wider team during holidays or staff absence.
Person Specification
- Experience in an administrative or customer-facing role, ideally within a healthcare environment.
- Excellent communication skills, with a professional and friendly manner.
- Strong organisational abilities and confidence working in a fast-paced setting.
- Good written English and the ability to learn new IT systems.
- A calm, empathetic approach and commitment to delivering high-quality patient care.
- Proven reliability, confidentiality, and a positive team-focused attitude.
- Own transport is essential due to the rural location and lack of public transport.
What We Offer
- £12.71 per hour
- 28 days annual leave plus Bank Holidays (pro rata)
- Access to the NHS Pension Scheme
- Free onsite parking and refreshments
- A supportive, friendly, and inclusive working environment
About The Bucklebury Practice
The Bucklebury Practice is a warm and welcoming rural GP surgery dedicated to providing high-quality, compassionate care to our local community. Our team values professionalism, kindness, and teamwork, and we are committed to supporting staff development and wellbeing. As an equal opportunities employer, we ensure a safe and inclusive environment for patients and employees alike.
Qualifications
Ability to learn new IT systems and proficiency in using office software. Knowledge of Emis will be an advantage but not essential.
GP Receptionist in Reading employer: The Bucklebury Practice
Contact Detail:
The Bucklebury Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land GP Receptionist in Reading
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on The Bucklebury Practice. Familiarise yourself with their values and services so you can show how you fit into their team and contribute to their mission.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think about examples from your past experiences that highlight your communication skills and ability to work under pressure.
✨Tip Number 3
Dress the part! First impressions matter, especially in a healthcare setting. Wear something professional yet comfortable to show that you take the opportunity seriously and are ready to represent the practice well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace GP Receptionist in Reading
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for working with people and contributing to our supportive healthcare environment.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any previous roles in customer service or healthcare that showcase your communication and organisational abilities – we love seeing how you fit into our team!
Showcase Your Skills: Don’t forget to emphasise your attention to detail and ability to work under pressure. These are key traits for a GP Receptionist, so give us examples of how you've demonstrated these skills in past roles or situations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining The Bucklebury Practice family!
How to prepare for a job interview at The Bucklebury Practice
✨Know the Practice Inside Out
Before your interview, take some time to research The Bucklebury Practice. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a GP Receptionist, you'll be the first point of contact for patients. Prepare examples of how you've successfully handled customer interactions in the past. Highlight your ability to remain calm under pressure and your commitment to providing excellent service.
✨Familiarise Yourself with EMIS
While knowledge of the EMIS clinical system isn't essential, it’s a good idea to familiarise yourself with it. If you can, watch some online tutorials or read up on its features. This will demonstrate your willingness to learn and adapt quickly to new systems.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what a typical day looks like at the practice. This shows that you're not just interested in the role, but also in how you can contribute to the team.