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- Tasks: Help resolve ICT issues and support users with tech problems.
- Company: Join Buckinghamshire Fire & Rescue Service, serving over 800,000 people in the Southeast.
- Benefits: Enjoy a competitive salary, local government pension, and flexible working options.
- Why this job: Be part of a diverse team that values engagement and support for its employees.
- Qualifications: Strong ICT skills, experience with MS software, and a valid UK driving licence required.
- Other info: On-call rota and travel around Buckinghamshire for on-site support.
Do you want to be a key player in ensuring our ICT operations run smoothly? Are you knowledgeable about Microsoft software and cloud-based systems? Read the overview of this opportunity to understand what skills, including relevant soft skills and software package proficiencies, are required.
Location: Brigade Headquarters, Stocklake, Aylesbury, Bucks, HP20 1BD
Salary: £29,054 – £32,322 a year
Contract: 1 Year Fixed Term
Hours: Full time, 37 hours per week
Package: Local Government Pension Scheme | Good annual leave entitlement | Laptop | Mobile phone | Employee benefits | Employee Assistance Programme | Occupational Health | Onsite gym facilities
About Us:
Buckinghamshire Fire & Rescue Service serves a population of more than 800,000 in the Southeast of England. Around 400 firefighters operate from 19 fire stations from the outskirts of London to the South Midlands. We employ around 100 specialist support staff, from ICT to fire prevention. We are a diverse, welcoming community – will you join us? Our Service is only as good as its people. When our employees are engaged and supported, our Service thrives. This is why we support flexible and hybrid working.
About the Role:
- Providing fast and effective resolution to user ICT issues. These include local and wide area networks; remote networking, desktops, and laptops; security and fire service specific equipment.
- Support the provision of a 24-7 ICT service by being part of an on-call rota.
- Travel around Buckinghamshire and Milton Keynes offering on site ICT support.
About You
We are looking for someone with strong interpersonal skills who is:
- Driven to deliver a ‘first time resolution’ for internal customers
- Flexible
- An effective communicator
Experience and skills required:
- Strong ICT problem-solving skills
- Background in Network and PC support
- Experience in supporting MS Windows, MS SQL, MS Office 365, and Exchange
- A full and valid UK driving licence
Closing date: 30th March 2025
Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We are an equal opportunity employer. Applications from people of any colour, race, nationality, ethnic origin, religion, sex, sexual orientation, marital status or disability are welcome. If there are any adaptions or adjustments, we can make to help you in your application, or with our recruitment process, please contact us. Everyone who works with us is required to have a DBS check.
Abatement and Protected Pension: If you are in receipt of a Firefighter’s pension, before taking up employment with Buckinghamshire & Milton Keynes Fire Authority you are required to notify Human Resources as Abatement Rules may apply.
No agencies please.
ICT Service Desk Technician employer: The Buckinghamshire Fire and Rescue Service
Contact Detail:
The Buckinghamshire Fire and Rescue Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Service Desk Technician
✨Tip Number 1
Familiarise yourself with the specific software and systems mentioned in the job description, such as MS Windows, MS SQL, and Office 365. Being able to demonstrate your proficiency in these areas during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Highlight your problem-solving skills by preparing examples of past experiences where you successfully resolved ICT issues. This will help you convey your ability to deliver 'first time resolution' effectively.
✨Tip Number 3
Since the role involves on-site support across Buckinghamshire and Milton Keynes, ensure you have a valid UK driving licence and be prepared to discuss your flexibility regarding travel during the interview.
✨Tip Number 4
Emphasise your interpersonal and communication skills, as these are crucial for the role. Think of scenarios where you've effectively communicated with users or team members to resolve issues, and be ready to share those stories.
We think you need these skills to ace ICT Service Desk Technician
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and required skills for the ICT Service Desk Technician position. Highlight your relevant experience with Microsoft software and cloud-based systems.
Tailor Your CV: Customise your CV to reflect the specific skills and experiences mentioned in the job description. Emphasise your problem-solving abilities, experience with network and PC support, and any relevant certifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your interpersonal skills and commitment to delivering first-time resolutions. Use specific examples from your past experiences to demonstrate how you meet the requirements of the role.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Buckinghamshire Fire and Rescue Service
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft software, cloud-based systems, and network support. Highlight specific examples where you've successfully resolved ICT issues, as this will demonstrate your technical proficiency.
✨Emphasise Interpersonal Skills
Since the role requires strong communication and customer service skills, think of instances where you've effectively communicated with users or resolved conflicts. This will show that you can deliver a 'first time resolution' for internal customers.
✨Demonstrate Flexibility
The job involves being part of an on-call rota and travelling for on-site support. Be ready to discuss your availability and willingness to adapt to different situations, showcasing your flexibility and commitment to the role.
✨Prepare Questions
Have a few thoughtful questions ready about the team dynamics, the types of issues you might encounter, or the tools you'll be using. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
